AiChat vs Tactful AI Detailed comparison features, price

AiChat

AiChat delivers a sophisticated suite of AI-powered software solutions designed to revolutionize customer interactions across marketing, sales, and customer service channels. The platform combines advanced natural language processing with industry-specific capabilities to provide personalized customer experiences at scale.

Built on proprietary hybrid AI technology, AiChat features multi-language support, sentiment analysis, and domain-specific knowledge for various industries including retail, FMCG, automotive, and hospitality. The platform enables seamless integration with existing business systems while providing comprehensive analytics and continuous learning capabilities to optimize performance.

Tactful AI

Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.

Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.

Pricing

AiChat Pricing

Contact for Pricing

AiChat offers Contact for Pricing pricing .

Tactful AI Pricing

Freemium

Tactful AI offers Freemium pricing .

Features

AiChat

Natural Language Processing: Advanced intent detection and domain-specific understanding
Machine Learning: Continuous improvement through user interactions
Multi-channel Integration: Single API connection to multiple communication channels
Human-AI Collaboration: Smart answer suggestions and seamless agent handover
Multi-language Support: Built-in language identification with local context understanding
Sentiment Analysis: Context and emotion understanding for optimal response
Analytics Dashboard: Comprehensive performance tracking and insights
Industry-specific Knowledge Base: Pre-built domain expertise for various sectors

Tactful AI

Omnichannel Customer Service: Provide real-time assistance across multiple channels.
Unified Inbox for Agents: Manage all customer interactions from a single interface.
Empowered Supervisors: Real-time controls to maintain outstanding customer service.
Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.

Use Cases

AiChat Use Cases

Customer service automation
Lead qualification and conversion
Marketing campaign automation
E-commerce sales assistance
Appointment booking
Product recommendations
FAQ management
Customer engagement and support

Tactful AI Use Cases

Omnichannel Customer Service
Marketing and Social Media Moderation
Digital Sales
Helpdesk and Technical Support

FAQs

AiChat FAQs

How does AiChat's pricing structure work?

AiChat's pricing is primarily based on the modules required rather than chat volume, ensuring businesses can engage with customers without limitations. Different suites (Service, Marketing, and Commerce) are available with various features and add-ons.
What languages does AiChat support?

AiChat offers multi-language support with built-in language identification and translation capabilities, including proprietary South East Asia language packages that can detect and understand local slangs and short forms.
What industries does AiChat specialize in?

AiChat specializes in various B2C domains including Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education, and Financial Institutes with industry-specific entity extraction and domain knowledge.

Tactful AI FAQs

What is a cloud contact centre solution?

A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.
What is the difference between cloud contact centre and on-premise contact centre?

A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.
How to improve customer experience using cloud contact centre technology?

Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.
How to migrate to cloud contact centre?

To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.
Is there a free trial available?

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.