AloAi Voice Analytics vs DialSense Detailed comparison features, price

AloAi Voice Analytics

AloAi Voice Analytics is an advanced voice analytics platform that transforms business communications through AI-powered capabilities. The system automatically transcribes calls, detects customer sentiment, and identifies key topics and trends across conversations, enabling businesses to gain valuable insights without manual call monitoring.

The platform offers comprehensive features including call scoring, agent monitoring, keyword detection, and seamless CRM integration. With capabilities like PII redaction and custom vocabulary support, it provides both analytical power and compliance-focused functionality for modern business communications.

DialSense

DialSense is a comprehensive voice assistant platform that empowers businesses to build, train, and manage AI-powered voice assistants for customer support operations. The platform enables organizations to maintain consistent customer service quality while significantly reducing call center costs.

By leveraging artificial intelligence technology, DialSense handles repetitive customer queries around the clock, eliminating wait times and allowing human agents to focus on more complex issues. The system provides personalized customer interactions that align with each business's unique style and brand voice.

AloAi Voice Analytics

Pricing

Freemium

From 30$

DialSense

Pricing

Contact for Pricing

AloAi Voice Analytics

Features

Call Transcription: Automatic conversion of voice calls to searchable text
Sentiment Analysis: AI-powered detection of customer emotion and tone
Keyword Detection: Identification and tracking of important terms and phrases
Agent Monitoring: Performance tracking and quality assessment tools
CRM Integration: Seamless sync of call data and insights to CRM platforms
Custom Vocabulary: Support for industry-specific terminology
Call Scoring: Automated evaluation of call quality and performance
Trending Topics: AI-driven analysis of common discussion themes

DialSense

Features

Automated Support: 24/7 customer service availability
Zero Wait Time: Immediate response to customer queries
Customizable Voice Assistant: Matches business style and brand voice
Cost Reduction: Minimizes call center operational expenses
Agent Optimization: Frees human agents for complex queries

AloAi Voice Analytics

Use cases

Call center quality assurance
Sales team performance monitoring
Customer sentiment tracking
Agent training and coaching
Compliance monitoring
Customer feedback analysis
Sales conversation optimization
Business intelligence gathering

DialSense

Use cases

Customer support automation
Call center operations
Customer query resolution
After-hours support
Customer service scaling

AloAi Voice Analytics

FAQs

How many minutes of AI voice analytics are included in each plan?

The iPro plan includes 1000 minutes, uPro includes 5000 minutes, and xPro includes unlimited minutes of AI voice analytics.

What happens if I exceed the included voice analytics minutes?

Overage charges are 3.0¢/minute for iPro, 2.0¢/minute for uPro, while xPro has unlimited minutes.

Does the system integrate with CRM platforms?

Yes, the platform integrates with major CRM systems including HubSpot, Salesforce, Zoho, and Pipedrive, allowing for seamless data synchronization.

DialSense

FAQs

How does DialSense help reduce call center costs?

DialSense reduces call center costs by automating repetitive queries, providing 24/7 support, and allowing human agents to focus on complex issues, resulting in improved operational efficiency.

Can the voice assistant be customized to match my business style?

Yes, DialSense voice assistants can be customized to match your business's unique style and brand voice, ensuring consistent customer communication.

AloAi Voice Analytics