AgentVoice VS Joy AI

AgentVoice Pricing

Joy AI Pricing

AgentVoice

• AI Voice Agents: Handles inbound and outbound calls automatically.
• No-Code Platform: Enables easy setup, training, and deployment of agents.
• Seamless Integration: Connects with over 200 platforms including CRMs, call systems, Zapier, Make, n8n, via API and webhooks.
• Agent Customization: Configure AI voice, LLM providers, objectives, goals, and upload knowledge sources (PDFs, audio, websites, documents).
• Script Management: Utilize existing calling scripts or let the platform generate one based on guidelines.
• Call Monitoring: Provides full visibility through a dashboard for calls made or answered by the agent.
• Multilingual Support: Delivers interactions in multiple languages including English, Spanish, German, Portuguese, and French.
• Call Recording & Transcription: Offers access to call recordings and transcripts.
• Sentiment Analysis: Gauges customer emotions during calls to adjust responses and improve service quality.
• Post-Call Automation: Automates follow-up actions like sending emails or confirming bookings.
• Enterprise Capabilities: Includes custom AI model training, voice cloning, and support for high call volumes.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

AgentVoice Use Cases

• Automating lead qualification calls.
• Scheduling appointments automatically.
• Providing 24/7 automated customer support.
• Acting as a virtual receptionist to manage incoming calls.
• Handling repetitive outbound and inbound call tasks.
• Automating post-call workflows like follow-up emails.
• Transcribing meetings and summarizing discussions for real-time collaboration.

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

AgentVoice FAQs

• How secure is AgentVoice’s data handling?

  AgentVoice prioritizes security by employing advanced encryption methods and adhering to international data protection standards. This ensures the safeguarding of customer communications and sensitive data.
• What post-call actions can AgentVoice handle?

  AgentVoice automates post-call workflows, such as sending follow-up emails, confirming bookings, or providing scheduling links. This ensures a seamless experience and enhanced customer satisfaction.
• How does AgentVoice deliver realistic interactions across multiple languages?

  AgentVoice employs advanced voice synthesis to deliver life-like and engaging conversations. Supporting multiple languages—including English, Spanish, German, Portuguese, and French—it ensures global accessibility and localized customer experiences.
• Can I automate tasks using AgentVoice?

  AgentVoice integrates seamlessly with automation tools like Zapier, enabling users to design custom workflows. From triggering events to executing follow-ups, the platform enhances efficiency by streamlining processes.
• How can I obtain a business phone number?

  AgentVoice simplifies the process of acquiring phone numbers through its integration with Twilio. You can purchase and manage phone numbers directly within the platform’s user-friendly interface.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

Uptime Monitor

Uptime Monitor