What is Zest?
Zest delivers a next-generation PSA (Professional Services Automation) solution specifically designed for Managed Service Providers. By removing unnecessary complexity, Zest offers pre-configured modules that enhance operational efficiency across technician workflows and management oversight from the very first day of use. The platform features automated prioritization, ticket urgency scoring, and technician-optimized workfeeds, ensuring that support teams can manage tasks and resolve issues efficiently.
With advanced analytics and company health tracking, Zest also empowers MSP leaders to maintain full visibility of their business, from tracking key performance metrics to managing service-level agreements. Its user-friendly interface and workflow automation minimize onboarding time and streamline daily processes, making it a preferred choice for MSPs seeking reliable, AI-supported operations management.
Features
- Automated Prioritization: AI-driven ticket scoring for urgency and priority.
- Optimized Technician Workfeed: Streamlined interface organized by task urgency and workload.
- Health Tracker: Real-time account and company health monitoring with actionable insights.
- Time Sheet Optimization: Automated time tracking and reporting for technicians.
- Workflow and Automation: Built-in orchestration for tickets, alerts, and routine processes.
- SLA Management: Tools to define, monitor, and enforce service-level agreements.
- Ticket Scheduling: Easy scheduling and timestamping of support tickets.
- Responsive Application Design: Accessible and optimized across devices.
- Helpdesk Integration: Centralized support and feedback submission.
Use Cases
- Efficiently manage and prioritize technical support tickets for MSP clients.
- Real-time monitoring of company and client account health for business decision-making.
- Automate routine processes such as time tracking and technician onboarding.
- Optimize technician workload distribution using AI-driven prioritization.
- Maintain compliance with client service-level agreements through integrated SLA management.
FAQs
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Is a free trial available for Zest?
Yes, Zest offers a 14-day free trial with no credit card required. -
What is the monthly pricing for Zest?
Zest is available at $79 per user per month. -
Do I need to configure Zest extensively before using it?
No, Zest is designed to be ready to use out of the box with minimal configuration required.
