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Yuma AI
ChatGPT for Customer Support

Yuma AI
Paid
From 199$

Home: https://yuma.ai

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What is Yuma AI?

Yuma AI Ticket Assistant represents the cutting edge of customer support solutions for e-commerce. By utilizing the formidable GPT-4 AI, it offers precision in analyzing and responding to customer inquiries through Helpdesk integrations. With Yuma, support teams can escalate their efficiency, administering a range of actions such as drafting responses, managing orders, and handling returns with the tool's autonomous capabilities.

The AI's intent detection rules specialize in e-commerce, providing full control over ticket resolution to businesses and enabling them to automate at their own pace while ensuring the maintenance of brand voice. The 'Winning Loop' concept ensures continuous improvement in automation rates, backed by clear metrics and actionable insights to maximize automations and return on investment (ROI).

Features

  • Best OpenAI LLM model: GPT-4: Premium AI capabilities for customer support.
  • Automated actions: Manage subscriptions and orders, among other functionalities, autonomously.
  • Productivity Widget: Tools such as Instruct, Summarize, and Translate to augment support efficiency.
  • Native Integration: Seamless work with platforms like Zendesk, Gorgias, and Shopify.
  • Metrics tracking: Detailed analytics to support continuous automation improvement and ROI tracking.

Use Cases

  • Automated customer support for e-commerce
  • AI-driven helpdesk ticket resolution
  • Automated draft generation and auto-reply for support tickets
  • Intent detection and autonomous actions for order and account management

FAQs

  • What AI model powers this tool?
    The tool is powered by the Best OpenAI LLM model, GPT-4, offering premium AI capabilities for customer support.
  • Which platforms does this tool seamlessly integrate with?
    The tool seamlessly integrates with platforms like Zendesk, Gorgias, and Shopify for enhanced productivity.
  • What are the key features of this tool?
    Key features include automated actions for managing subscriptions and orders, a Productivity Widget with tools like Instruct, Summarize, and Translate, and detailed metrics tracking for continuous automation improvement.

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