What is Workbounce?
Workbounce is a Voice-of-Customer platform that leverages advanced AI to extract deep insights about your buyers. The platform integrates with your existing data sources, including CRM, call recordings, emails, and messaging tools.
Workbounce analyzes sentiment, detects uncertainty, identifies key topics, and uncovers trends to provide a comprehensive understanding of customer interactions. The platform blends cutting-edge open source, LLMs, and proprietary AI models for accurate analysis.
Features
- Sentiment 1.0: A deep learning model trained to classify positive or negative sentiment on conversational data.
- Clarity 1.5: A deep learning model trained to classify uncertainty, or lack of clarity in conversational data.
- Custom Topics: A custom topics model trained for every customer, making emerging topics specific to your business visible.
- Integrates with existing data: Connects with CRM, call recordings, emails, and messaging tools.
Use Cases
- Identify the reasons behind slipping win rates and stretched sales cycles.
- Understand topics that most confuse prospects.
- Discover the most common feature suggestions from customers.
- Analyze common topics in support requests.
- Determine strategies to win against specific competitors.
- Identify and address common objections.
- Find out which verticals and case studies are most frequently discussed.
- Understand prospects' feelings about pricing.
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