CoSupport AI
What is Vedeeo?
Vedeeo provides a video communication platform specifically designed to bridge the gap between online browsing and physical shopping experiences for businesses. It allows customers to initiate live 1:1 video calls directly from a company's website, enabling them to view products, interact with representatives, and gain trust as if they were in-store. This facilitates a unique 'phygital' (physical + digital) interaction, enhancing customer engagement and simplifying purchasing decisions from the comfort of their homes.
The platform offers features aimed at improving business operations and sales processes. This includes AI-powered summaries of video calls to capture key insights, robust lead tracking and client management dashboards, and the ability to monitor team performance through representative statistics and call logs. Vedeeo supports multiple agents, allowing businesses to handle several customer interactions simultaneously and integrates directly into existing websites for seamless implementation.
Features
- Live 1:1 Video Calls: Connect directly with customers through video chat integrated into the website.
- AI-Powered Call Summaries: Automatically generate summaries of video calls highlighting key insights.
- Lead Tracking System: Monitor and manage incoming leads generated through video interactions via a dashboard.
- Client Management: Maintain records and track interactions with customers.
- Website Integration: Seamlessly embed the video call functionality into existing business websites.
- Multi-Agent Functionality: Enable multiple representatives to handle customer calls simultaneously.
- Customizable Call Logs & Reports: Access detailed call data and generate reports in various formats.
- Representative Statistics: Track the performance and activity of sales or support agents.
- Call Scheduling: Allow customers or agents to schedule video calls.
Use Cases
- Providing virtual showroom tours for remote customers.
- Enhancing online customer engagement through live video interaction.
- Generating and qualifying sales leads via personalized video calls.
- Demonstrating products live to potential buyers.
- Facilitating a 'phygital' retail experience combining online and physical elements.
- Improving customer support through face-to-face video assistance.
- Monitoring sales team interactions and performance.
- Streamlining the pre-sales process for complex products.
FAQs
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Do you offer a free trial or free plan?
Vedeeo offers a Free-Mium plan which allows users to get started for free with basic features, including 1 agent account and tracking for up to 30 customers for one month.
Related Queries
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Vedeeo Uptime Monitor
Average Uptime
100%
Average Response Time
307.07 ms
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