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What is Sameday?
Sameday provides an AI answering service designed specifically for home service businesses. The AI acts as a virtual salesperson, engaging with callers to understand their needs, providing tailored solutions, and booking appointments based on technician availability, qualifications, and scheduling.
The system integrates seamlessly with various field service software and phone systems. It ensures 24/7 availability, handling overflow and after-hours calls. Sameday is designed to improve lead capture and increase booking rates, preventing missed opportunities.
Features
- AI-Powered Conversations: Understands customer needs and provides tailored solutions.
- 24/7 Availability: Handles calls and books appointments around the clock.
- CRM Integration: Seamlessly integrates with popular field service software like ServiceTitan, Jobber, and FieldRoutes.
- Appointment Scheduling: Books appointments based on technician availability and schedules.
- Lead Qualification: Identifies and prioritizes high-value leads.
- Customizable AI: Tailors the AI to your brand, policies, pricing, and priorities.
- Payment Collection: Sameday can collect the payments.
- Real-time Dispatching: Optimizes routes and dispatches technicians in real-time.
- Analytics and Reporting: Provides call transcripts, recordings, and insights to improve close rates.
Use Cases
- Handling overflow calls during peak hours.
- Answering calls after business hours to capture leads.
- Scheduling appointments directly into existing CRM systems.
- Qualifying leads and prioritizing high-value jobs.
- Providing customer support and answering inquiries.
- Collecting payments over the phone.
FAQs
-
Do I have to sign a contract?
With our standard pricing, we do not have any contracts or long term commitments, meaning anyone can give Sameday a try without signing a long-term contract. -
Do I have to change my phone number?
No. When we create your Sameday Sales Agent, we will generate a phone number that you can transfer calls to. So when a customer calls your existing number and you miss that call, you can set your phone system to transfer to us. No more missed calls! -
How do I integrate Sameday?
Our onboarding team will help you integrate Sameday into your industry-specific CRM so we can directly schedule appointments. If you don't have a CRM, then we can deliver information to a secure online dashboard. -
Does Sameday have a dashboard?
Yes, the Sameday Dashboard allows you to see every call we handle, the results and a complete transcript, and the recording. Through the dashboard, you can customize, train, and give your AI personality. -
Does Sameday have a chat feature?
With Sameday AI, you get the added benefit of an always-available chat feature. This means customers can message at any time and receive immediate responses and support.
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