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What is Revinate?
Revinate provides a comprehensive direct booking platform specifically tailored for the hospitality industry. It utilizes an AI-powered customer data platform (CDP) to collect, unify, and analyze guest data from various sources. This integrated approach gives hoteliers a foundational advantage in understanding guest behavior and preferences, enabling them to move bookings away from Online Travel Agencies (OTAs) and increase direct revenue.
The platform offers a suite of interconnected products designed to manage the entire guest journey. These tools facilitate targeted email marketing campaigns, AI-driven guest messaging available 24/7, consolidated reputation and guest feedback management, and optimization of the voice channel for reservation sales. By centralizing guest data and providing actionable insights, Revinate empowers hotels to deliver personalized guest experiences, implement effective direct booking strategies, and ultimately improve their net operating income.
Features
- AI-Powered Customer Data Platform (CDP): Collects, unifies, and synthesizes guest data for actionable insights.
- Revinate Marketing: Integrated email marketing product for engaging guests throughout their journey.
- Revinate Ivy: AI-powered guest text messaging working 24/7.
- Revinate Guest Feedback: Consolidated reputation management and guest satisfaction surveys.
- Reservation Sales: Voice channel product optimized to accelerate inbound call conversion and outbound strategy.
- PMS Data Integration: Connects with Property Management Systems for comprehensive guest profiles.
- Segmentation Capabilities: Allows defining specific audiences for personalized offers and campaigns.
- Campaign Automation: Automates email marketing campaigns, including drip and qualification campaigns.
- Upselling Tools: Facilitates room and amenity upselling.
- Analytics and Reporting: Provides campaign performance, revenue analytics, and database insights.
Use Cases
- Increasing direct hotel bookings and reducing OTA reliance.
- Centralizing and managing guest data effectively.
- Creating and executing personalized email marketing campaigns.
- Automating guest communication via AI-powered messaging.
- Managing online reputation and collecting guest feedback.
- Optimizing voice channel performance for reservation sales.
- Segmenting guest databases for targeted marketing efforts.
- Upselling rooms and amenities to booked guests.
- Nurturing leads and winning ancillary spend.
- Converting OTA bookers into loyal direct bookers.
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