CoSupport AI
What is Orama?
Orama offers a next-generation answer engine designed to enhance website search functionality with integrated chat capabilities. It allows businesses to leverage their existing data, such as documentation or product information, to provide users with quick and accurate answers through an interactive chat interface. The platform focuses on preventing AI hallucinations by implementing self-fixing quality checks and confidence thresholds, ensuring that only reliable information is presented. If an answer doesn't meet the quality score, users are directed to standard search results or human support.
Orama simplifies the process by automatically handling Natural Language Processing (NLP) tasks like data chunking and embedding generation, requiring no complex configuration. It provides powerful analytics to understand user queries, identify knowledge gaps, and gain insights into user sentiment when connected to a CRM. This allows businesses to better understand their users, segment them based on conversations, and tailor interactions to drive desired outcomes like conversions or improved user experience.
Features
- AI Answer Engine: Combines search and chat functionality powered by AI.
- Hallucination Prevention: Employs self-fixing quality checks and confidence thresholds to ensure answer accuracy.
- Automatic NLP Processing: Handles data chunking and embedding generation automatically.
- User Persona Segmentation: Understands and segments users based on conversation patterns and described personas.
- Powerful Analytics: Provides insights into user questions, documentation gaps, and user sentiment.
- CRM Integration: Connects with CRM systems for enhanced user understanding.
- Fast Search Performance: Delivers full-text, vector, and hybrid search results with low latency (<100ms).
- Unlimited Usage: Offers unlimited search queries, embedding generation, chunking, and generative answer sessions on all plans.
Use Cases
- Enhancing website search bars with AI chat.
- Providing instant answers to user queries based on documentation or product data.
- Improving user conversion rates through informative chat interactions.
- Understanding common user questions and identifying content gaps.
- Segmenting website visitors based on their interactions and needs.
- Analyzing user sentiment and feedback via CRM integration.
- Reducing support load by automating answers to frequently asked questions.
FAQs
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How does Orama prevent AI hallucinations?
Orama runs daily self-fixing quality checks on anonymized content and measures answers across five dimensions (Context Precision, Recall, Faithfulness, Correctness/Accuracy, Relevancy). It uses a confidence threshold, only providing answers that exceed the set score and directing users elsewhere if they don't. -
Does Orama require configuration for NLP tasks?
No, Orama applies NLP-based chunking and generates embeddings automatically without requiring user configuration. -
What kind of analytics does Orama provide?
Orama provides insights into the most asked user questions, potential gaps in documentation or product information, and user sentiments (when connected to a CRM). -
Can Orama tailor conversations based on user type?
Yes, Orama can understand described user personas and segment users based on conversations, allowing for custom actions and triggers to guide interactions. -
Are there limits on search queries or generative sessions?
No, all Orama plans include unlimited full-text, vector, and hybrid search queries, as well as unlimited embedding generation, chunking, and generative answer sessions.
Related Queries
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Orama Uptime Monitor
Average Uptime
100%
Average Response Time
173.13 ms
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