CoSupport AI
What is Crobox?
Crobox is an advanced AI-powered digital product advisor designed to help eCommerce retailers recreate the in-store shopping experience online. By guiding customers through a personalized journey with natural, context-aware interactions, it intelligently recommends products that align with each shopper’s individual preferences and needs. This not only enhances conversion rates but also increases average order values and provides valuable customer insights.
The platform employs behavioral psychology and enriched product data to offer a customizable, on-brand interface that integrates seamlessly with most eCommerce platforms. Crobox transforms unstructured product information into meaningful language for consumers, empowering product and marketing teams with actionable insights while reducing product returns. Its adaptability and data-driven approach help eCommerce businesses build loyalty and drive significant revenue growth.
Features
- Product Advisor: AI-driven product finder that mimics in-store associate guidance.
- Data Enrichment: Converts technical product data into customer-friendly language.
- Personalized Recommendations: Provides tailored product suggestions based on shopper behavior.
- Customizable UX/UI: Fully adaptable interface to match brand style and voice.
- Behavioral Insights: Leverages psychology for better customer understanding and targeting.
- Analytics & Reporting: Detailed performance metrics and actionable insights for optimizing strategies.
- Platform Integration: Compatible with the majority of eCommerce platforms.
- Scalable for Growth: Plans designed for businesses of all sizes, from small businesses to enterprise.
Use Cases
- Helping online shoppers quickly find suitable products based on personal preferences.
- Reducing product returns by recommending items that better fit customer needs.
- Guiding users through decision-making processes for complex or technical products.
- Enhancing customer engagement and loyalty through personalized shopping experiences.
- Empowering marketing teams with data-driven consumer insights and campaign optimization.
- Supporting product teams with detailed analytics and product performance metrics.
FAQs
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What is considered an engagement?
An engagement refers to any instance where a visitor interacts with experiences like Product Advisors and Comparisons through clicks. -
Can I purchase additional engagements if needed?
Yes, additional monthly engagement bundles can be purchased if you exceed what is included in your plan, with costs based on your website’s average monthly visitors. -
Is there a one-time onboarding fee?
Yes, Crobox charges a one-time onboarding fee for setup and initial training. -
What does the onboarding process include?
The onboarding process covers basic configuration, training sessions, documentation access, support for integration, and may include advanced setup and ongoing check-ins based on the chosen package. -
Is customer support available after onboarding?
Ongoing customer support is available via email, with access to dedicated specialists and regular check-ins depending on your plan.
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