CoSupport AI
What is CollBox?
CollBox empowers law firms by streamlining the process of collecting past-due bills and improving payment turnaround. The solution is specifically designed for legal professionals, using a careful and professional approach that maintains strong client relationships while focusing on operational efficiency. Integrated with popular practice management and accounting platforms such as Clio, Smokeball, and QuickBooks, CollBox provides law firms with seamless, transparent, and reliable monetary recovery without relying on manual follow-up from internal staff.
The platform combines automation with human expertise, assigning a dedicated accounts receivable specialist to handle gentle reminder calls and emails. Firms gain access to a user-friendly dashboard with clear tracking of all communications and progress, ensuring unmatched visibility and peace of mind. CollBox’s dual service model includes one-time account clean-up and ongoing monthly follow-up, offering flexibility based on a firm’s precise needs while supporting overall financial health.
Features
- Practice Management Integration: Seamlessly connects with Clio, Smokeball, QuickBooks, and additional law firm platforms.
- Dedicated Receivables Expert: Assigns a trained accounts receivable specialist for direct client contact and support.
- Transparent Dashboard: Delivers ongoing updates and complete visibility into every client interaction.
- Gentle, Professional Approach: Uses proven methods to maintain positive client relationships during follow-up.
- Flexible Service Plans: Offers both one-time clean-up and recurring monthly services to fit the firm’s requirements.
- Escalation Option: Refers heavily disputed accounts to vetted collection agencies without extra CollBox fees for escalation.
- 2X ROI Guarantee: Continues working until results reach at least double the service fee investment.
- Comprehensive Onboarding: Includes surveys and live sessions to tailor outreach methods for each firm.
Use Cases
- Recover overdue legal service invoices with minimal client friction.
- Automate monthly follow-up on billable services to reduce staff workload.
- Integrate receivables management into existing law office processes.
- Receive expert assistance in handling client billing communications professionally.
- Improve cash flow and accelerate collections for law practices.
- Escalate and resolve difficult or disputed accounts via trusted partners.
FAQs
-
How does CollBox ensure client relationships are not damaged during collections?
CollBox uses a gentle and professional approach, assigning dedicated specialists who are trained in maintaining positive client relations and following industry best practices. -
How transparent is the CollBox communication process?
All client communications and updates are logged and visible in the platform dashboard, providing users with full transparency throughout the collection process. -
What if a law firm does not use an integrated practice management system?
Firms are encouraged to contact CollBox to discuss custom solutions, as the team seeks to accommodate a variety of law office workflows. -
What services does the one-time clean-up package include?
The one-time clean-up package covers a 90-day engagement, focusing on aged past-due bills through the firm’s existing billing system and providing expert support and transparent updates. -
Is there an escalation process for unresolved or disputed accounts?
Yes, CollBox offers an add-on referral to vetted collection agencies for difficult cases, at no additional fee from CollBox, with payment only upon successful recovery.
Helpful for people in the following professions
CollBox Uptime Monitor
Average Uptime
100%
Average Response Time
119.25 ms
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