What is Birdie?

Birdie is a comprehensive software platform designed for homecare agencies, integrating care management, scheduling, billing, finance, compliance, and workforce management into one unified solution. The system enables agencies to digitally create and manage care plans, schedule visits with advanced rostering tools, handle invoicing and payroll, monitor care delivery, and maintain regulatory compliance with real-time analytics and smart alerts.

Featuring dedicated apps for agencies, carers, and families, Birdie keeps everyone connected and informed throughout the care journey. Intelligent features such as real-time alerts, predictive compliance scoring, workflow automation, and secure documentation ensure care providers can focus on delivering high-quality care while reducing administrative burdens. Birdie is built with security and data privacy at its core, adhering to industry compliance standards.

Features

Unified Client Records: Complete care plans, visit notes, and medication management in one profile.
Seamless Rostering: Drag-and-drop scheduling with team capacity, travel time, and skills matching.
Integrated Finance System: Automated invoicing, multi-payer billing, payroll, and expense management.
Quality and Compliance: Real-time alerts, audit trails, CQC Q-Score benchmarking, and evidence tracking.
Carer and Family Apps: Dedicated mobile apps for carers and relatives for live updates and secure messaging.
Workflow Automation: Automate recurring tasks, evidence tagging, and smart assessment recommendations.
Business Analytics: Pre-built reports, dashboards, profit-and-loss tracking, and trend analysis.
Enterprise-Grade Security: ISO 27001 certified platform with GDPR compliance and UK-based data hosting.

Use Cases

Digitizing and managing all care documentation for homecare agencies.
Automating rostering, payroll, and billing tasks to save administrative time.
Ensuring regulatory and compliance standards are met and continuously monitored.
Facilitating secure communication and coordination among carers, clients, families, and third parties.
Delivering real-time insights and performance analytics for agency leaders.
Supporting onboarding, workforce scheduling, and active management of carer credentials.
Providing families with up-to-date care information for transparency and reassurance.

FAQs

How is pricing calculated?

Birdie’s pricing model is based on the number of hours of care you schedule, providing transparent alignment with your business growth and eliminating the need for shared logins.
What kind of support do you offer?

Birdie provides live chat support with rapid response times and access to the Birdie Academy for training. Premium phone support is available for an additional fee.
How long does it take to set up Birdie?

The platform is designed for intuitive use and quick setup, with the Birdie team available to support you throughout the onboarding process.
What types of care businesses use Birdie?

Birdie supports care businesses of all sizes, from startups to large franchises, providing solutions suitable for diverse models and contracts.
How does Birdie handle data security and GDPR compliance?

Birdie is fully compliant with GDPR, ISO 27001, and the NHS Data Security and Protection Toolkit, ensuring all personal information is securely handled and stored.