BIK - Enabling AI for eCommerce Marketing and Support

BIK Enabling AI for eCommerce Marketing and Support

Contact for Pricing

#Marketing Automation
#helpdesk
#Social Media Management
#Personalization
#Multi-channel
#customer data

What is BIK?

BIK is a comprehensive AI-powered platform designed specifically for eCommerce businesses, integrating marketing automation and customer support capabilities. The platform processes over 30M messages per day per brand and has demonstrated the ability to achieve up to 137X ROI through real-time insights and personalized customer interactions.

The solution consolidates various eCommerce functions including Instagram marketing, WhatsApp communication, email automation, and helpdesk management into a single unified platform. With AI-driven features such as multilingual support, automated responses, and intelligent product recommendations, BIK enables businesses to scale their operations while maintaining personalized customer experiences.

Features

AI Summary: 60% increase in customer support productivity
AI Translator: Real-time multilingual ticket translation
AI Assistant: Automated customer journey management
AI Classify: Customer intent analysis and routing
AI Reply: Automated response generation
AI Product Recommendation: Shopify-integrated intelligent suggestions
Customer Data Platform: Consolidated customer information
Analytics Dashboard: Real-time performance tracking
Flow Builder: Custom automation workflow creation

Use Cases

Paid advertising optimization
Conversion rate improvement
Customer retention
Personalized social media marketing
Automated customer support
Multi-channel campaign management
Customer data analysis
Web engagement optimization

FAQs

What kind of ROI can businesses expect with BIK?

According to platform statistics, businesses can achieve up to 137X ROI with BIK through real-time insights and optimized customer interactions.
What channels does BIK support?

BIK supports multiple channels including Instagram, WhatsApp, Email, and Web, providing a unified platform for marketing and customer support.
How does BIK handle different languages?

BIK includes an AI Translator feature that automatically translates customer tickets in real-time, enabling support for customers in multiple languages.
Does BIK integrate with Shopify?

Yes, BIK integrates with Shopify and provides AI-powered product recommendations based on the integration.