What is Asfera Technologies?
Asfera Technologies offers a suite of call center software solutions designed to handle inbound and outbound communications efficiently. Their platform includes features like predictive and progressive dialers, IVR systems with customizable flows, and voice broadcasting capabilities. The company also provides hardware products such as SIP PRI gateways and GSM VoIP gateways to ensure seamless telephony integration.
With expertise in computer-telephony integration, Asfera delivers cloud-based and on-premise solutions tailored for contact centers. Their services range from CRM integration and call recording analytics to virtual receptionist and missed call services. The company serves clients across India and beyond, with a focus on improving communication speed and customer engagement.
Features
- Predictive Dialer: Automatically dials multiple numbers and connects only answered calls to agents, reducing idle time.
- Progressive Dialer: Manages call pacing by dialing the next number as agents become available.
- IVR System: Customizable interactive voice response flows with ACD, voicemail, and call routing.
- Call Recording Analytics: Records and analyzes calls to boost productivity and quality monitoring.
- CRM Integration: Seamlessly integrates with customer relationship management systems.
- Number Masking: Hides actual phone numbers to protect agent and customer identity.
- Missed Call Service: Captures missed call details for follow-up and lead generation.
- Virtual Receptionist: Automates handling of common caller requests to reduce manpower.
Use Cases
- Contact centers needing efficient inbound and outbound call management.
- Sales teams using predictive dialers to maximize talk time and lead conversion.
- Businesses setting up IVR menus for customer self-service and routing.
- Organizations requiring call recording for compliance and training.
- Companies integrating CRM with telephony for streamlined workflows.
