CoSupport AI
What is ArkCase?
ArkCase is an enterprise-grade, open-source case management system designed to streamline and automate end-to-end case management processes for organizations of all sizes. The platform is FedRAMP® authorized, featuring robust security and compliance capabilities, and supports deployments on-premise, in the cloud, or via a hybrid model for maximum flexibility. Users benefit from seamless integration with existing enterprise systems, including email, calendars, directory services, CRM, and ECM solutions.
With its low-code workflow builder, ArkCase enables users to automate repetitive tasks such as audit management, document handling, and user administration using drag-and-drop tools. Advanced AI engines provide OCR, medical NLP, and audio/video transcription capabilities to enhance document processing and accessibility. Comprehensive localization, business process management, and analytics features make ArkCase a scalable solution for legal, FOIA, complaint, and matter management applications.
Features
- Low-Code Workflow Builder: Drag-and-drop interface for creating and automating workflows.
- AI-Powered Document Management: Integrated OCR, medical NLP, and audio/video transcription engines.
- Open-Source and Enterprise Options: Flexible solutions for different organizational needs.
- Robust Security and Compliance: Developed to meet FedRAMP, HIPAA, and HITECH security standards.
- Platform-Agnostic Deployment: Supports on-premise, hybrid, and cloud models.
- Seamless System Integration: Built-in RESTful endpoints for connecting with calendars, CRMs, ECMs, and directory services.
- Comprehensive Case and Business Process Management: End-to-end process automation and documentation.
- Multilingual Localization: Supports various languages for global use.
- Analytics and Reporting: Advanced analysis and reporting tools for informed decision-making.
- Time and Expense Management: Tools for tracking and managing resources efficiently.
Use Cases
- Legal case and matter management for law firms and public sector.
- Complaint and correspondence management within enterprises.
- Automated e-Filing and docket tracking for judicial or regulatory bodies.
- Freedom Of Information Act (FOIA) and public records processing.
- Document digitization and AI-driven data extraction for healthcare and compliance.
- Workflow automation for audit, brand, or user management.
- Time and expense management for project tracking.
- Integration of case management with existing enterprise infrastructure.
FAQs
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What deployment options does ArkCase support?
ArkCase can be deployed as an on-premise, hybrid, or cloud-based solution, offering flexibility for various IT infrastructures. -
Does ArkCase offer AI-driven features?
Yes, ArkCase includes AI-powered OCR, medical natural language processing (NLP), and audio/video transcription engines. -
Is ArkCase suitable for government and regulated industries?
ArkCase meets FedRAMP, HIPAA, and HITECH security standards, making it appropriate for government, healthcare, and other regulated environments. -
Can ArkCase integrate with other enterprise systems?
With RESTful endpoints, ArkCase enables seamless integration with calendars, CRM, ECM, and directory services. -
What support and training options are available?
ArkCase offers various support plans and training options, including virtual and in-person sessions for enterprise customers.
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ArkCase Uptime Monitor
Average Uptime
100%
Average Response Time
703.25 ms
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