What is ArkCase?

ArkCase is an enterprise-grade, open-source case management system designed to streamline and automate end-to-end case management processes for organizations of all sizes. The platform is FedRAMP® authorized, featuring robust security and compliance capabilities, and supports deployments on-premise, in the cloud, or via a hybrid model for maximum flexibility. Users benefit from seamless integration with existing enterprise systems, including email, calendars, directory services, CRM, and ECM solutions.

With its low-code workflow builder, ArkCase enables users to automate repetitive tasks such as audit management, document handling, and user administration using drag-and-drop tools. Advanced AI engines provide OCR, medical NLP, and audio/video transcription capabilities to enhance document processing and accessibility. Comprehensive localization, business process management, and analytics features make ArkCase a scalable solution for legal, FOIA, complaint, and matter management applications.

Features

Low-Code Workflow Builder: Drag-and-drop interface for creating and automating workflows.
AI-Powered Document Management: Integrated OCR, medical NLP, and audio/video transcription engines.
Open-Source and Enterprise Options: Flexible solutions for different organizational needs.
Robust Security and Compliance: Developed to meet FedRAMP, HIPAA, and HITECH security standards.
Platform-Agnostic Deployment: Supports on-premise, hybrid, and cloud models.
Seamless System Integration: Built-in RESTful endpoints for connecting with calendars, CRMs, ECMs, and directory services.
Comprehensive Case and Business Process Management: End-to-end process automation and documentation.
Multilingual Localization: Supports various languages for global use.
Analytics and Reporting: Advanced analysis and reporting tools for informed decision-making.
Time and Expense Management: Tools for tracking and managing resources efficiently.

Use Cases

Legal case and matter management for law firms and public sector.
Complaint and correspondence management within enterprises.
Automated e-Filing and docket tracking for judicial or regulatory bodies.
Freedom Of Information Act (FOIA) and public records processing.
Document digitization and AI-driven data extraction for healthcare and compliance.
Workflow automation for audit, brand, or user management.
Time and expense management for project tracking.
Integration of case management with existing enterprise infrastructure.

FAQs

What deployment options does ArkCase support?

ArkCase can be deployed as an on-premise, hybrid, or cloud-based solution, offering flexibility for various IT infrastructures.
Does ArkCase offer AI-driven features?

Yes, ArkCase includes AI-powered OCR, medical natural language processing (NLP), and audio/video transcription engines.
Is ArkCase suitable for government and regulated industries?

ArkCase meets FedRAMP, HIPAA, and HITECH security standards, making it appropriate for government, healthcare, and other regulated environments.
Can ArkCase integrate with other enterprise systems?

With RESTful endpoints, ArkCase enables seamless integration with calendars, CRM, ECM, and directory services.
What support and training options are available?

ArkCase offers various support plans and training options, including virtual and in-person sessions for enterprise customers.