Wizy.Pro vs ProProfs Chat Detailed comparison features, price

Wizy.Pro

Wizy.Pro is an artificial intelligence-based software designed to improve customer experience in e-commerce. It helps businesses streamline operations and understand customer needs.

By integrating Wizy.Pro's AI Conversational Agents into a website, businesses offer customers knowledgeable and helpful support. The agents engage in friendly conversations using natural language processing (NLP), combining GPT Chat technology and Vertex AI. They are customizable and brand-centered, learning from provided brand information to respond appropriately to customers' requests. Beyond conversational capabilities, Wizy.Pro includes tools like an inbox for reviewing agent-customer interactions, a Brand Hub for centralizing brand data, and a contact manager for collecting user information.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Wizy.Pro Pricing

Contact for Pricing

Wizy.Pro offers Contact for Pricing pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Wizy.Pro

Customized agents: Customize AI Agents to handle customer requests.
Friendly conversations: AI Agents interact with humans seamlessly using NLP technology.
AI-based: Combines GPT Chat technology and Vertex AI.
Brand-centered: Agents learn from your brand information.
Naviconversational experience: Engage customers with automated AI-based conversations.
Smart recommendations: Maximize profits with intelligent product recommendations.
Specialized support: Offer specific and immediate support.
Inbox: Access all chats between customers and AI agents.
Brand Hub: Centralize all brand data in one place.
contact management: Collect user information and gain insights.
Integrations: Connect with platforms like Shopify, WordPress, and Magento.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Wizy.Pro Use Cases

Improve customer support on e-commerce websites.
Provide personalized product recommendations.
Gain insights into customer needs and preferences.
Centralize brand information for consistent customer interactions.
Streamline e-commerce operations through AI-powered automation.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Wizy.Pro FAQs

What is Wizy.Pro?

Wizy.Pro is an artificial intelligence-based software designed to improve the customer experience in eCommerce. It helps businesses streamline operations by providing features such as personalized product recommendations and AI-based chat support. With Wizy.Pro, businesses can increase customer satisfaction and conversions by fostering loyalty and making online shopping easier and faster.
What are AI Conversational Agents?

AI conversational agents are software programs that use artificial intelligence to simulate human-like conversations. They can interact with users via text or voice, providing real-time answers to questions, offering support or guiding users through their navigation path.
Are AI Conversational Agents similar to chatbots?

Absolutely not. Unlike simple chatbots, which follow preprogrammed scripts to answer basic questions, AI-based conversational agents like those at Wizy.Pro use advanced natural language processing (NLP) and machine learning to understand context, generate more nuanced responses, and even learn from interactions. They can handle more complex conversations, adapt to users’ needs in real time and provide personalized assistance, making them much more flexible, intuitive and effective than traditional chatbots.
How can I integrate a Wizy.Pro AI Conversational Agent within my website?

Integrating a Wizy.Pro conversational agent into your website is simple. After you open a Wizy.Pro account, you’ll have access to our conversational agent builder: this will allow you to create and customize agents to include in your store based on your brand and business needs. When you are satisfied with your agent, the system will provide you with a code snippet to incorporate into your website that will allow the AI agent to interact with visitors in real time. Wizy.Pro’s support team also provides documentation and guidance to help you with customization, ensuring that the agent fits your brand and perfectly meets your specific business needs.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.