Click2Magic vs ProProfs Chat Detailed comparison features, price

Click2Magic

Click2Magic is a customer live chat support application designed to enhance customer engagement and streamline support. It allows businesses to connect with customers in real-time through their website or mobile app.

The platform provides a single interface to manage multiple web properties and offers powerful archives to view chat history. Click2Magic includes customizable widgets and supports various file attachments, including text, audio, and video.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Click2Magic Pricing

Paid

From $39

Click2Magic offers Paid pricing with plans starting from $39 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Click2Magic

Single Interface: Hosts multiple web properties.
Powerful Archives: View chat history.
Customizable Widget: Customize the chat widget.
File Attachments: Supports text, audio, and video file attachments.
Agent Monitoring: Supervise agent performance
CRM Integrations: Seamlessly integrate with popular CRM platforms.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface