VoiceOps vs AloAi Voice Analytics Detailed comparison features, price

VoiceOps

VoiceOps stands as the pioneering coaching enablement software specifically designed for call centers, focusing on converting conversation data into actionable insights and measurable outcomes. The platform addresses the fundamental challenges of call center coaching by providing comprehensive tools for performance monitoring, coaching effectiveness tracking, and team development.

The software enables organizations to measure adherence to call flows, implement consistent training programs, and execute data-driven coaching strategies. This systematic approach helps reduce team attrition, accelerate ramp time, increase conversion rates, and maximize the value of customer conversations across various industries including lending, collections, education, and insurance.

AloAi Voice Analytics

AloAi Voice Analytics is an advanced voice analytics platform that transforms business communications through AI-powered capabilities. The system automatically transcribes calls, detects customer sentiment, and identifies key topics and trends across conversations, enabling businesses to gain valuable insights without manual call monitoring.

The platform offers comprehensive features including call scoring, agent monitoring, keyword detection, and seamless CRM integration. With capabilities like PII redaction and custom vocabulary support, it provides both analytical power and compliance-focused functionality for modern business communications.

VoiceOps

Pricing

Contact for Pricing

AloAi Voice Analytics

Pricing

Freemium

From 30$

VoiceOps

Features

Call Flow Adherence Tracking: Monitor and measure adherence to prescribed call processes
Coaching Strategy Design: Tools for creating and executing coaching programs
Performance Analytics: Comprehensive tracking of team and individual performance metrics
Training Effectiveness Measurement: Track and evaluate coaching program outcomes
Data-Driven Insights: Convert call data into actionable coaching opportunities

AloAi Voice Analytics

Features

Call Transcription: Automatic conversion of voice calls to searchable text
Sentiment Analysis: AI-powered detection of customer emotion and tone
Keyword Detection: Identification and tracking of important terms and phrases
Agent Monitoring: Performance tracking and quality assessment tools
CRM Integration: Seamless sync of call data and insights to CRM platforms
Custom Vocabulary: Support for industry-specific terminology
Call Scoring: Automated evaluation of call quality and performance
Trending Topics: AI-driven analysis of common discussion themes

VoiceOps

Use cases

Call center performance improvement
Sales team coaching and development
Customer service quality enhancement
Agent training and onboarding
Performance gap identification and closure
Coaching program effectiveness measurement
Team attrition reduction

AloAi Voice Analytics

Use cases

Call center quality assurance
Sales team performance monitoring
Customer sentiment tracking
Agent training and coaching
Compliance monitoring
Customer feedback analysis
Sales conversation optimization
Business intelligence gathering

VoiceOps

FAQs

What industries does VoiceOps serve?

VoiceOps serves multiple industries including Lending, Collections, Education, Auto Finance, Insurance, Travel, and Hospitality.

How does VoiceOps improve call center performance?

VoiceOps improves performance by enabling data-driven coaching, measuring call flow adherence, tracking coaching effectiveness, and providing actionable insights for team development.

What problems does VoiceOps solve?

VoiceOps addresses challenges such as coaching effectiveness measurement, performance variability between reps, slow improvement rates, and difficulties in finding coachable moments in call data.

AloAi Voice Analytics

FAQs

How many minutes of AI voice analytics are included in each plan?

The iPro plan includes 1000 minutes, uPro includes 5000 minutes, and xPro includes unlimited minutes of AI voice analytics.

What happens if I exceed the included voice analytics minutes?

Overage charges are 3.0¢/minute for iPro, 2.0¢/minute for uPro, while xPro has unlimited minutes.

Does the system integrate with CRM platforms?

Yes, the platform integrates with major CRM systems including HubSpot, Salesforce, Zoho, and Pipedrive, allowing for seamless data synchronization.