Userowl VS Userback

Userowl Pricing

Userback Pricing

Userowl

• Customizable Feedback Widget: Collects detailed feedback, bug reports, and feature requests directly within your app or website.
• Screen Annotation: Allows users to highlight issues on screenshots without external tools.
• Automated Session and Log Capture: Attaches session details, user information, and browser console logs automatically to each submission.
• Workflow Customization: Adapts the feedback process to match various team workflows including Scrum, Kanban, or custom pipelines.
• Team Collaboration: Supports multiple team members and clients, enabling status updates, tagging, prioritization, and notifications.
• Omnichannel Feedback: Collects feedback from social channels using a browser extension and centralizes management.
• Integrations: Offers two-way integration with project management and messaging platforms, plus Zapier and webhooks support for automation.
• Roadmap Prioritization and Planning: Organizes, merges, and prioritizes feedback and feature requests for effective product development.
• Widget Branding: Enables personalization of the feedback widget to match company branding and requirements.

Userback

• Feedback Widget: Customizable widget for real-time user feedback collection on web or app.
• User Surveys: Targeted surveys for capturing user experiences and preferences.
• Session Replay: Watch recordings of user interactions to understand feedback context.
• Screen Annotation: Visual feedback with annotated screenshots.
• Video Recording: Capture detailed video feedback and bug reports.
• AI Assist: Automatic feedback categorization and sentiment analysis.
• Automation: Workflow automation for faster feedback handling and resolution.
• Feedback Management: Centralized Kanban boards and customizable workflows.
• Integrations: Connect with project management, messaging, and support tools.
• Feature Portal (Add-on): Portal for managing, voting, and commenting on feature requests.

Userowl Use Cases

• Collecting and managing user feedback for SaaS applications
• Streamlining bug reporting and tracking in web and mobile products
• Prioritizing product features based on direct user input
• Facilitating quality assurance by capturing annotated screenshots and session data
• Enhancing collaboration between development, QA, and support teams
• Integrating feedback workflows with existing project management tools

Userback Use Cases

• Collect actionable feedback from users to improve product quality.
• Streamline bug reporting and tracking for software QA teams.
• Conduct user surveys to gather targeted insights and ratings.
• Manage feature requests and prioritize product development.
• Enhance customer support with integrated feedback and session replays.
• Facilitate visual website or application reviews for web agencies.
• Improve user experience by quickly identifying pain points.
• Collaborate efficiently across product, development, and support teams.

Userowl FAQs

• How does Userowl work?

  Userowl is added to your website or application by including a provided HTML script, after which you can start collecting bug reports, feature requests, or general feedback using the customizable feedback widget.
• What does Userowl cost?

  Userowl offers several packages based on your team's size and needs, with plans starting at $29 per month and a 14-day free trial available.
• Can I use Userowl with my team or clients?

  Yes, Userowl allows you to invite team members and clients to collaborate and join conversations on feedback submitted through the platform.
• Can I reply to users after they leave feedback?

  You can respond to users via the feedback view, and they will receive replies by email. Visitors who are not registered users can leave their email address for further communication.

Userback FAQs

• Can I collect unlimited feedback with Userback?

  Yes, all Userback plans allow unlimited feedback collection from users, with no caps on the number of feedback items received.
• What is meant by Feedback Availability?

  Feedback Availability refers to how long collected feedback is accessible in your Userback account. Free plans offer 7 days of access, while paid plans offer unlimited availability.
• What is a seat and who needs one?

  A seat is a Userback team member with access to manage or act on feedback. Seats are only required for internal users; end-users submitting feedback do not require a seat.
• Do session replays have a retention period?

  Session replays linked to feedback are available as long as the related feedback exists in your account. Unlinked sessions have a 12-month retention period.
• Can I get a demo before signing up?

  Yes, Userback offers demos upon request. Contact them via email or website chat to schedule a session.

Uptime Monitor

Uptime Monitor