CoSupport AI
ThinkOwl
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ThinkAutomation
ThinkOwl
The ThinkOwl AI platform enhances business operations across various departments using advanced artificial intelligence and conversational self-service capabilities. It facilitates the automation of customer interactions, leading to significant improvements in productivity within customer support environments. This platform integrates multiple solutions tailored to different business needs, from supporting service teams to fully automating processes across multiple communication channels.
Core components include OwlDesk, an AI-enhanced service desk and ticketing system; OwlForce, which leverages Conversational AI for process automation; ThinkOwl CONVERSATIONS for digitizing customer interactions with features like mobile forms and secure document exchange; and fileee for AI-powered document management. These tools collectively aim to streamline workflows, improve response times, and elevate the customer experience through intelligent automation, data processing, and digital transformation features for comprehensive business process optimization.
ThinkAutomation
ThinkAutomation empowers businesses to streamline their operations by automating a wide range of tasks. It leverages multiple message sources and advanced workflow actions, enhanced by AI capabilities, to create efficient automated processes. This platform is designed to handle complex business logic and integrate with various systems for comprehensive automation solutions.
The system facilitates the automation of diverse workflows such as processing incoming emails, archiving important communications, automating document handling, monitoring database changes, and processing data from web forms. It provides a robust solution for businesses aiming to improve productivity and reduce manual intervention in their daily operational procedures.
Pricing
ThinkOwl Pricing
ThinkOwl offers Freemium pricing with plans starting from $42 per month .
ThinkAutomation Pricing
ThinkAutomation offers Contact for Pricing pricing .
Features
ThinkOwl
- Conversational AI: Automates customer dialogues across multiple channels (social media, email, chat, WhatsApp, voice).
- Intelligent Document Processing: Automatically processes and categorizes documents, extracting relevant information and context.
- Robotic Process Automation (RPA): Automates data extraction from documents/emails and transfers it to company systems.
- Multilingual AI Support: Processes communications in 18 different languages.
- Omnichannel Inbox: Consolidates customer messages from various channels into a single AI-managed inbox.
- AI-Supported Service Desk (OwlDesk): Provides AI assistance, ticket management, suggested answers, and workflow automation for support teams.
- Digital Customer Interaction (ThinkOwl CONVERSATIONS): Transforms paper-based processes into digital ones using mobile forms, e-signatures, and secure document exchange.
- AI-Powered Document Management (fileee): Offers cloud-based, audit-proof document archiving, AI analysis, team collaboration, and task assignment.
ThinkAutomation
- Multiple Message Sources: Integrates with various data inputs for comprehensive automation.
- Advanced Workflow Actions: Offers a robust set of actions for building sophisticated automation sequences.
- AI-Powered Automation: Leverages artificial intelligence to enhance automation logic and adaptability.
- ThinkAutomation Studio: Provides a development environment for designing, testing, and managing automation workflows.
- Desktop Connector: Enables automation of tasks involving desktop applications and local system interactions.
- Web Gateway: Facilitates integration with web services and online platforms within automated processes.
- Automation Triggers: Initiates automated workflows based on predefined events, schedules, or conditions from various sources.
Use Cases
ThinkOwl Use Cases
- Automating customer support responses across multiple channels.
- Processing and categorizing incoming documents like emails and attachments automatically.
- Automating data entry from documents into business systems using RPA.
- Providing multilingual customer service without dedicated language agents.
- Managing high volumes of customer inquiries efficiently through an AI-powered service desk.
- Generating AI-suggested responses for customer service agents.
- Digitizing customer onboarding and form submission processes.
- Securely exchanging documents with customers digitally.
- Implementing audit-proof digital document archiving and management.
- Collaborating on documents and managing related tasks within teams.
ThinkAutomation Use Cases
- Automating the processing and routing of incoming emails.
- Implementing automated email archiving systems for compliance and record-keeping.
- Streamlining document processing workflows, including data extraction and routing.
- Monitoring database events and triggering automated responses or updates.
- Automating the capture and processing of data submitted through web forms.
Uptime Monitor
Uptime Monitor
Average Uptime
99.79%
Average Response Time
175.87 ms
Last 30 Days
Uptime Monitor
Average Uptime
100%
Average Response Time
137.9 ms
Last 30 Days
ThinkOwl
ThinkAutomation
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