Surveyed provides an intuitive, AI-powered platform for businesses seeking to gather and interpret customer feedback effectively. It simplifies the process of creating customized surveys and forms using a drag-and-drop builder, requiring no technical expertise. Users can leverage various templates or design their own to align with their brand identity, facilitating the collection of valuable responses across different channels.

The core strength of Surveyed lies in its AI capabilities, particularly its sentiment analysis feature, which automatically assesses text and video responses to understand customer emotions, satisfaction levels, and potential frustrations. This allows businesses to move beyond raw data and uncover deeper trends and insights quickly. Combined with real-time analytics dashboards and reporting tools, Surveyed enables data-driven decision-making to improve customer experience, enhance services, and foster business growth by showcasing positive feedback through integrated testimonial plugins.

Delighted provides a streamlined solution for gathering actionable feedback, offering an easy-to-use platform for creating, distributing, and analyzing surveys across various channels. With built-in AI enhancements, users can leverage automated recommendations for survey questions, gain deep insights from responses through advanced dashboards, and discover AI-driven trends to improve decision making.

The platform supports a wide range of feedback methodologies such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit surveys. Delighted also enables robust integrations with popular business tools and delivers customizable reporting capabilities to monitor and optimize customer and employee experience at scale.