Support AI vs Botgenuity Detailed comparison features, price

Support AI

Support AI is an advanced AI chatbot platform that enables businesses to create and deploy custom ChatGPT-powered conversational agents. The platform allows seamless integration across multiple channels, including websites, Messenger, and WhatsApp, providing 24/7 automated customer support and lead generation capabilities.

The system offers comprehensive customization options, allowing businesses to train their chatbots with unlimited content from various data sources. With support for over 80 languages and the ability to resolve up to 80% of customer queries automatically, Support AI helps businesses streamline their customer service operations while maintaining brand consistency across all communication channels.

Botgenuity

Botgenuity is a sophisticated AI chatbot building platform that empowers businesses to create intelligent conversational agents without coding expertise. The platform seamlessly integrates with various data sources including websites, PDFs, documents, and text files, allowing chatbots to provide accurate, context-aware responses.

The platform features advanced capabilities such as multilingual support for 100+ languages, white-labeling options, customizable widget designs, and integration with over 2,000 APIs through Custom Tools. Botgenuity ensures data security with bank-level encryption and GDPR compliance, while offering features like PII data anonymization and AI-to-human handover functionality.

Support AI

Pricing

Freemium

From 29$

Botgenuity

Pricing

Freemium

From 16$

Support AI

Features

Multi-Channel Integration: Deploy chatbots across website, Messenger, and WhatsApp
Custom Training: Feed AI with website content, files, and videos
Language Support: Available in 80+ languages
Response Management: Control and improve bot responses over time
Analytics Dashboard: Monitor customer interactions and chatbot performance
Lead Generation: Capture and grow email list through conversational AI
Multiple Data Sources: Train chatbots using various content types
Customizable Interface: Personalize chatbot appearance and behavior

Botgenuity

Features

Multiple LLM Models: Support for ChatGPT, Claude, and Gemini models
Data Integration: Import from PDFs, websites, documents, and various file formats
Multilingual Support: Capability to handle 100+ languages
Widget Customization: Fully customizable chat interface with branding options
Custom Tools: Integration with 2000+ APIs for enhanced functionality
Security: Bank-level encryption and GDPR compliance
Lead Generation: Built-in lead collection and export capabilities
Human Handover: Seamless transition from AI to human support

Support AI

Use cases

Customer Support Automation
Lead Generation and Capture
Sales Assistance
Appointment Booking Management
Product Recommendations
Internal Employee Support
Feedback Collection
Course Content Support

Botgenuity

Use cases

AI Appointment Scheduling
Real Estate Customer Service
Travel Planning and Booking
Lead Generation and Qualification
Customer Support Automation
Website FAQ Management
Multi-language Customer Service

Support AI

FAQs

Can Support AI be integrated onto any type of website?

Yes, Support AI can be integrated onto any type of website regardless of the industry or platform, including e-commerce sites, service-oriented websites, blogs, or any other online platform.

What type of content can I use to train my chatbots?

You can train chatbots using website content through crawling, any type of document, or free input. The more content provided, the better the chatbot's performance.

Do you retrain the chatbot automatically when the website content changes?

Currently, chatbot retraining needs to be done manually by clicking on 'Retrain' for updated pages, though an automated solution is in development.

Can I use GPT-4?

Yes, GPT-4 is available on the custom plan, though GPT-3.5 is recommended for faster and more accurate results.

Botgenuity

FAQs

How do message credits work?

Message credits are consumed with each AI response, with usage varying based on the model used. More advanced models consume more credits due to higher costs associated with prompt and completion tokens.

What happens if I run out of message credits?

When credits are depleted, you can purchase more through the Billing page. Alternatively, the chatbot will start collecting user contact information to ensure no potential sales are missed.

Can I automatically update my chatbot sources?

Yes, scheduled source updates are available for dynamic sources like URLs, Websites, and Sitemaps. Update frequency (monthly, weekly, or daily) depends on your plan level.