Qlary vs AI Answering Service Detailed comparison features, price

Qlary

Qlary is an advanced AI receptionist service designed to streamline customer interactions for businesses of all sizes. It leverages artificial intelligence to handle incoming calls, understand diverse conversational styles, and automatically categorize inquiries (e.g., orders, refunds, general questions).

Beyond simple call answering, Qlary provides call summaries, audio recordings, and transcriptions through a web dashboard, giving full transparency and control. Built by experts in data systems and machine learning, Qlary delivers a robust, enterprise-grade solution without complex setup or high costs.

AI Answering Service

AI Answering Service offers businesses a dedicated AI-powered receptionist designed to operate 24/7, ensuring no customer call is missed. It primarily targets small businesses, service-based operations, clinics, and tradespeople who may struggle to manage incoming calls while focusing on their core work. The service aims to provide a professional image consistently without the overhead costs associated with hiring human receptionists. The AI can be customized with a natural-sounding Australian accent and tailored to represent the specific brand voice of the business it serves.

The system functions by having businesses divert their calls to a dedicated number provided by the service. The AI then handles the incoming calls based on a knowledge base created from information supplied by the business, such as an FAQ document or website content. It answers common questions, gathers caller details, takes messages, and filters out spam. After each call, it provides instant summaries, full transcripts, and audio recordings via email, with an option for SMS notifications. For situations requiring human intervention, the AI can intelligently transfer the call to a nominated person.

Pricing

Qlary Pricing

Paid

From $59

Qlary offers Paid pricing with plans starting from $59 per month .

AI Answering Service Pricing

Free Trial

From $32

AI Answering Service offers Free Trial pricing with plans starting from $32 per month .

Features

Qlary

Natural Interaction: Understands and responds to diverse conversational styles.
Auto Sorting: Automatically categorizes calls based on the nature of the inquiry.
Call Summary: Provides concise summaries of each call, highlighting key information.
Dashboard and Alerts: Tracks customer interactions and provides real-time alerts.
Automated Case Processing: Streamlines call handling and follow-up.
Adaptable to business context: understands your business description, and takes custom instructions

AI Answering Service

24/7 Availability: Operates continuously to answer all incoming calls.
Customizable AI Receptionist: Features a tailored Australian AI voice that represents the business's brand.
Knowledge Base Integration: Answers caller questions accurately using information from provided FAQs or website content.
Instant Call Transcripts & Recordings: Delivers full transcripts and audio files via email immediately after each call.
Intelligent Call Transfer: Transfers calls to a designated human representative when necessary or requested by the caller.
Lead Capture: Collects essential caller information, including name, contact details, and the nature of their inquiry.
Spam Call Filtering: Identifies and filters spam calls and unsolicited sales pitches.
Simultaneous Call Handling: Manages multiple calls concurrently without busy signals.
Quick Setup: Can be operational in under 10 minutes with minimal configuration.
SMS Notifications: Offers optional SMS summaries for each call received.

Use Cases

Qlary Use Cases

Handling customer inquiries for home service businesses.
Acting as a primary point of contact for real estate brokers.
Managing preliminary client intake for legal professionals.
Serving as a front desk virtual receptionist for small offices.
Replacing expensive answering services with a cost-effective AI solution.

AI Answering Service Use Cases

Managing missed calls for small businesses.
Providing continuous customer availability without hiring reception staff.
Automating lead capture from phone inquiries.
Answering frequently asked customer questions instantly.
Handling after-hours calls for service-based businesses.
Screening calls and taking messages for busy professionals.
Prequalifying leads generated from marketing efforts.
Offering dedicated phone support for industries like veterinary clinics, trades, and marketing agencies.

FAQs

Qlary FAQs

Will it work for my business?

Qlary AI is flexible, equipped with general context on a wide variety of known business models and industries. When provided with specific nuances unique to your business, Qlary adapts and handles conversations intelligently.
How can does the AI agent know my business context?

You write it in the business activity section during setup. You can include various information such service overviews, product portfolios, pricing, ongoing promotions, or specific customer advisories. Just remember that it is intended to be a public-facing interface - be sure you don't put privileged information.
Are calls private and secure?

Calls take place over SSL-encrypted connections, through reliable and enterprise grade communications API.
Where can I review call transcripts and raw audio recordings?

Access to full transcripts and audio will be made available through the web dashboard interface.

AI Answering Service FAQs

How does AI Answering Service handle my business calls?

When you can’t answer, calls are diverted to a dedicated number using a diversion code provided by your phone company (e.g., Telstra). The AI service then automatically takes the call after a predetermined number of rings.
What information can it collect from the caller?

During onboarding, you specify the details needed. It can collect full name, postcode, products they are interested in, address, preferred booking day/time, etc. The caller's mobile number is captured automatically.
Will it sound like a natural Australian and represent my business well?

Yes, the AI is customized to match your brand voice with a natural Australian accent, making it sound professional and often indistinguishable from a human agent.
Is this right for businesses that need complex problem-solving on calls?

Likely not. The AI excels at handling routine questions, collecting information, and managing booking requests. It cannot replace human expertise for complex issues, specialized consultations, or situations requiring real-time dynamic information.
What happens if I exceed my call limit?

You will be notified before exceeding your monthly call allowance. You'll have the option to buy additional call credits, although most customers do not exceed their limit.