IsOn24 is an AI voice assistant designed to streamline business communications. It seamlessly handles incoming calls, providing instant answers to customer inquiries and booking appointments via phone, text, or online. The system integrates with popular calendar and CRM applications, including Google Calendar, Outlook, Calendly, and Zapier, ensuring efficient scheduling and data management.

IsOn24 enhances customer interaction with features like two-way texting and organized communication channels, consolidating voicemails, texts, and online chats into a unified interface. It provides businesses a way to manage communications across multiple channels, freeing up staff to concentrate on core operations.

Leverage an advanced AI voice assistant that operates around the clock to ensure no customer call goes unanswered. This system is designed to intelligently handle inquiries, book jobs, manage appointment rescheduling, and answer frequently asked questions, mimicking the interaction style of human team members. It effectively captures leads and opportunities even outside standard business hours or when phone lines are busy, preventing revenue loss from missed calls.

The platform integrates seamlessly with existing CRM and booking systems, automating workflows like job creation, customer record updates, and follow-up task assignments. It also features an AI webchat option for customers who prefer text-based communication. Customizable notifications ensure the right personnel are alerted promptly, particularly for urgent matters like after-hours emergencies, while detailed call logging provides transcripts, recordings, and key data points for analysis and quality assurance.