InboxPilot vs AiChat Email Detailed comparison features, price

InboxPilot

InboxPilot is an advanced AI-powered email agent specifically designed to streamline customer support operations for businesses. It integrates seamlessly with existing email platforms like Gmail, Outlook, and Zendesk, functioning as an intelligent assistant to manage email inquiries efficiently. The tool works by connecting to your email account and utilizing your provided business data, such as documentation, FAQs, or website content, to train its AI model.

Once trained, InboxPilot can automatically draft responses or send auto-replies to customer emails around the clock. This automation significantly reduces manual workload, allowing support teams to focus on more complex issues. The AI agent is capable of generating personalized, empathetic, and on-brand responses, understanding conversation context, and escalating issues to human agents when necessary, ensuring a smooth customer experience while improving response times and overall support efficiency.

AiChat Email

AiChat Email is an innovative tool designed to supercharge email communication by integrating advanced Artificial Intelligence capabilities directly into existing email workflows. It operates seamlessly across all devices and email providers, including Gmail, Outlook, and Apple Mail, without requiring any installations or new applications to learn. Users can interact with the AI by simply emailing or CC'ing it in any conversation.

The platform offers several key functionalities to enhance email productivity. It provides 'Thread Intelligence' to deliver summaries, identify action items, and offer insights from complex email threads. 'Smart Replies' help users generate professional responses. Furthermore, the 'Direct AI Chat' feature allows for direct interaction with the AI within the email environment, making it a versatile assistant for managing email communications efficiently and effectively.

Pricing

InboxPilot Pricing

Freemium

From $19

InboxPilot offers Freemium pricing with plans starting from $19 per month .

AiChat Email Pricing

Free Trial

From $10

AiChat Email offers Free Trial pricing with plans starting from $10 per month .

Features

InboxPilot

Connect Email Accounts: Integrates with Gmail, Outlook, and Zendesk.
Custom Data Training: Upload custom data or add website URLs for AI training.
Automated Email Drafting: AI generates draft replies for review.
24/7 Auto-Reply: AI automatically responds to emails based on trained data.
Custom Answers: Define specific responses to particular questions.
Intelligent Human Handover: Transfers complex queries or requests for human agents.
Agent Instructions: Customize AI personality and tone of voice.
Personalized Responses: Tailors replies based on conversation context.
Smart Escalations: Provides summaries to human agents when escalating issues.
Observability: Track how the AI makes decisions and takes actions.
Multilanguage Support: Processes and responds in multiple languages.

AiChat Email

Direct AI Chat: Email or CC the AI in any conversation - no new apps needed
Thread Intelligence: Get summaries, action items, and insights from any email thread
Smart Replies: Generate perfect responses that match your writing style
Universal Access: Works with Gmail, Outlook, Apple Mail - any email provider
Private & Secure: Only processes emails you explicitly share, ensuring maximum privacy without inbox access

Use Cases

InboxPilot Use Cases

Automating customer support email responses.
Reducing email handling time for support teams.
Providing 24/7 email support availability.
Ensuring consistent brand voice in email communications.
Handling frequently asked questions via email automatically.
Streamlining email ticket resolution in Zendesk.
Managing inquiries received through website contact forms.

AiChat Email Use Cases

Summarizing long email threads to quickly grasp key information and action items.
Drafting professional and context-aware email replies efficiently.
Getting insights and answers from email conversations by directly querying the AI.
Managing email communications across different devices and email clients seamlessly.
Streamlining responses for customer service and sales communications via shared inboxes.

FAQs

InboxPilot FAQs

How reliable are the AI's responses, especially in auto-reply mode?

Responses use a strict confidence score in auto-reply mode. If the score is below the threshold, the query is escalated to a human agent. Draft mode uses a lower threshold as human review is expected.
Will InboxPilot access my entire email account?

No, the system only accesses specific email threads or messages needed to generate a response. Personal or sensitive information is not accessed or stored.
How is my data security and privacy handled?

Emails are end-to-end encrypted, and no human reads them. Data from integrations is stored in isolated, encrypted containers (AES-256 at rest and in transit) and is never used for AI model training or other purposes without explicit request.
How does InboxPilot differ from ChatGPT?

Unlike ChatGPT, InboxPilot can be trained on your company's specific private content and data, allowing it to answer questions accurately about your business operations and products.
What happens if the AI cannot answer a question?

If the AI agent cannot confidently answer a question, customers are given an option to 'Talk to a person', seamlessly transferring them to a human agent within your existing support tool (e.g., Gmail, Zendesk).

AiChat Email FAQs

How quickly can I get started?

Instantly! Enter your email and you'll get 7 free emails to try the service. No credit card required.
What email providers do you support?

All of them! Gmail, Outlook, Apple Mail, Yahoo - if you can send email, you can use our AI assistant.
Is my email data secure?

Absolutely. We only process emails you explicitly share with us - we never access your inbox or store your conversations.
What AI models do you use?

We currently use OpenAI's latest models, with plans to add Anthropic and Mistral options soon for even more capabilities.