HeiChat vs Ochatbot Detailed comparison features, price

HeiChat

HeiChat provides an efficient way to engage customers and improve conversion rates for e-commerce businesses. This advanced AI chatbot offers personalized customer support 24/7, supporting over 90 languages, addressing inquiries, and recommending products.

It integrates seamlessly with popular e-commerce platforms such as Shopify and WooCommerce, and installation is quick and requires no technical skills. The chatbot can be trained with a knowledge base to provide accurate and relevant answers to customer questions, improving the overall shopping experience.

Ochatbot

Enhance online store performance with an advanced AI chatbot platform focused on boosting sales, refining marketing efforts, and streamlining customer service operations. This platform provides an interactive and user-friendly experience, allowing shoppers to access comprehensive customer service directly within the chat window, fostering brand loyalty and reducing the volume of support tickets.

Leverage sophisticated AI, including Natural Language Processing (NLP) and generative capabilities, to enable natural, unrestricted conversations where shoppers can seamlessly switch between topics. The system integrates directly with product databases, offering personalized product recommendations and allowing customers to add items to their cart from the chat interface. It also features capabilities like abandoned cart recovery, order status tracking, page targeting for timely engagement, and detailed analytics for insights into customer behavior and business performance.

Pricing

HeiChat Pricing

Freemium

HeiChat offers Freemium pricing .

Ochatbot Pricing

Freemium

From $5

Ochatbot offers Freemium pricing with plans starting from $5 per month .

Features

HeiChat

Personalized Answers 24/7: Provides continuous, tailored support to customers.
Multilingual Support: Operates in over 90 languages.
Fast Navigation: Offers quick and natural conversations for instant customer assistance.
Customer Data Analysis: Delivers insights into customer needs through a powerful dashboard.
E-commerce Platform Integration: Seamlessly integrates with Shopify and WooCommerce.
Trainable AI: Allows users to refine the AI's responses for greater accuracy.
Multiple AI Models: Users can choose different AI models including GPT-4.

Ochatbot

Generative AI & NLP: Enables natural, unrestricted conversations mimicking human interaction.
AI Shopping Assistant: Integrates with product databases for direct shopping, recommendations, and adding items to the cart within the chat.
Order Status & Tracking: Allows customers to check their order status directly in the chat.
Abandoned Cart Recovery: Prompts returning shoppers to complete purchases left in their cart.
24/7 Customer Service: Provides automated support, reducing tickets and handling repetitive queries.
Page Targeting: Engages shoppers strategically based on their journey using various triggers.
Upsell and Cross-sell: Suggests relevant add-ons or upgrades to increase Average Order Value (AOV).
Business Performance Insight: Delivers analytics reports on KPIs like conversions, revenue, and engagement.
eCommerce Platform Integration: Seamlessly connects with Shopify, WooCommerce, BigCommerce, Magento.
Real-Time AI Knowledge Training: Continuously learns about products, services, and industry specifics.

Use Cases

HeiChat Use Cases

Answering customer inquiries about products and services
Providing product recommendations based on customer preferences
Assisting with order tracking and shipping information
Addressing FAQs about return policies and other shop policies
Improving website navigation and user experience
Gathering customer feedback and insights

Ochatbot Use Cases

Providing 24/7 automated customer support for e-commerce websites.
Increasing online sales through product recommendations and upselling/cross-selling.
Recovering potential lost sales via abandoned cart reminders.
Assisting shoppers in finding products and adding them to the cart.
Generating and qualifying leads for sales teams.
Reducing customer service agent workload by handling common queries.
Gathering customer insights through chat interactions and analytics.
Improving user engagement on specific website pages through targeted prompts.

FAQs

HeiChat FAQs

What is HeiChat?

HeiChat is a no-code AI Chatbots builder using an advanced scraping technology to provide instant and accurate answers to your customers' questions 24/7.
What are the differences between the Heichat Shopify app and the website version?

The Shopify app and the website version are completely independent. The Shopify app is specifically built for Shopify and deeply integrated with it. If you have a Shopify site, we strongly recommend using the Shopify app. The website version uses web crawlers, manual import of knowledge bases, and other methods to obtain data. It is more general-purpose and suitable for all websites.
How can I add my chatbot to my website?

You can add your chatbot in a few clicks by going in Dashboard > Install to your store> Click on Install. At the moment you can either install it manually by pasting our code snippet in your header, or choose our partners integrations (Shopify, Wordpress…)
Does it support other languages?

HeiChat supports more than 70 languages. No matter the language of your store, HeiChat will answer your customers based on the language they use to ask questions or interact with your Chatbot.
Does it use ChatGPT or GPT4?

Indeed, HeiChat uses GPT-3.5/GPT-4/Claude AI technology to provide the most accurate answers to your visitors and customers, and to keep the conversation with your users as natural and human as possible.

Ochatbot FAQs

Does your AI chatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify, WooCommerce, BigCommerce, and others. We can help set you up in minutes.
Is Ochatbot able to connect directly to an eCommerce product database?

Yes, Ochatbot connects directly to product databases via eCommerce integration platforms, allowing users to search products, view details, and add to cart within the chat window.
Why is an AI Chatbot like Ochatbot potentially better than live chat?

Ochatbot offers 24/7 service without live agents, providing instant feedback. While many shoppers prefer chatbots, Ochatbot also integrates with live chat systems (its own or third-party) for flexibility.
What AI chatbot integrations are available?

Ochatbot integrates with Zapier (for CRMs and ticketing systems), Facebook Messenger, and major eCommerce platforms like Shopify, WooCommerce, and BigCommerce.
How will Ochatbot benefit my support team?

Ochatbot can reduce customer support tickets by 25%-45% by handling repetitive queries 24/7, freeing up your team for complex issues. It doesn't prevent customers from reaching live agents if needed.