Comments Analytics
vs
Chattermill
Comments Analytics
Comments Analytics is an AI-powered platform designed to extract valuable insights from customer comments across various platforms, including videos, social media posts, and product reviews. The service employs advanced Natural Language Processing (NLP) and machine learning techniques to analyze text data.
By leveraging tools such as sentiment analysis, keyword extraction, and category extraction, businesses gain a deeper understanding of customer feedback. This information can be used to improve marketing strategies, product development, and overall customer experience.
Chattermill
Chattermill is a customer feedback analytics platform that leverages the power of AI to deliver precise customer insights. It helps businesses make better, data-driven decisions by automating feedback data analysis and identifying emerging trends.
The platform integrates seamlessly with various survey, review, support, and social media platforms. Chattermill empowers teams to prioritize actions based on customer needs and understand their impact, ultimately proving CX as a revenue-driving function.
Comments Analytics
Pricing
Chattermill
Pricing
Comments Analytics
Features
- Sentiment Analysis: Understand the emotional tone of comments to gauge customer satisfaction.
- Keyword Extraction: Identify the most frequently discussed topics and terms within comments.
- Named Entity Recognition: Locate and classify named entities mentioned in unstructured text.
- Category Extraction: Automatically categorize comments into predefined topics.
- Predict Customers' Needs: Anticipate future customer needs based on comment analysis.
Chattermill
Features
- Feedback Analytics: Automatic AI tagging with themes and sentiment.
- Custom Reports: Create tailored reports to visualize specific insights.
- Team Dashboards: Share insights across the organization with unified dashboards.
- Workflows: Streamline processes based on customer feedback analysis.
- Alerts: Get notified of significant changes in customer feedback metrics.
- Impact Analysis: Understand the impact of customer issues on revenue and retention.
- Insight Assistant: Provides AI-powered analysis and summaries.
- Copilot: Offers guidance and support for utilizing platform features.
Comments Analytics
Use cases
- Monitoring brand sentiment on social media
- Analyzing customer feedback on product reviews
- Improving customer service strategies
- Identifying key areas for product development
- Gaining insights for targeted marketing campaigns
- Reputation management
Chattermill
Use cases
- Automate customer feedback analysis.
- Identify and prioritize customer issues.
- Monitor emerging trends in customer feedback.
- Unify customer insights across various data sources.
- Measure the impact of customer experience on business outcomes.
- Improve customer experience strategies based on concrete data.
Comments Analytics
FAQs
-
What are the payment terms?
Currently, all plans are lifetime credits with no expiration limit. This feature helps our customers to use our services with no concern about expiration time. You can purchase your desired plan according to your need and use it every time you want. Contact us for any specific payment questions.Is there any overage charge for comments extraction from websites?
No! Comments Analytics' plans all include comments extraction. As long as you're bringing your own data, there will never be any overage charges or additional fees. You can use our Chrome Extension to extract your .JSON data and import it in our dashboard.Is there any additional fee for setup and support models?
No! Comments Analytics' plans all include setup and implementation with our pre-trained text analytics models. and support of these services with your input text data has not any cost. Contact us with further requests.Do our services cover specific language comments?
While our models are trained on as many diverse sources as possible, it's possible that we might need to fine-tune a model to your use case. So, please contact us for custom plans.Can I get a custom plan that is tailored to my specific needs and query count, even if it is not mentioned in your pricing plans?
Absolutely! We understand that every business has unique needs, and we are happy to work with you to create a custom plan that fits your specific requirements. To get started, simply contact us and let them know what you need. We will work with you to create a plan that meets your requirements and fits within your budget. Please note that custom plans may have different pricing and features than our standard plans, but we will work with you to ensure that you get the best value for your investment.
Chattermill
FAQs
-
How is your pricing structured, and what factors influence it?
Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee. We also provide additional modules and add-ons depending on your needs.What is a data credit?
A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc. A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include.What is the onboarding process?
When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer.Is my data secure with Chattermill?
Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one. We have a number of security certifications including SOC 2 and GDPR compliance.Does Chattermill integrate with other tools?
Chattermill integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth. We can also integrate with any custom data source through our API or a secure data upload.
Comments Analytics
Uptime Monitor
Average Uptime
100%
Average Response Time
286.96 ms
Last 30 Days
Chattermill
Uptime Monitor
Average Uptime
100%
Average Response Time
182.92 ms
Last 30 Days
Comments Analytics
Chattermill
