Cognitive Calls vs VOCALLS Detailed comparison features, price

Cognitive Calls

Cognitive Calls is a powerful AI-driven platform designed to streamline workflows and automate both inbound and outbound phone and web calls. This software helps businesses across a range of industries improve operations by offering solutions such as intelligent customer support, automated appointment scheduling, and efficient lead generation.

The platform leverages advanced AI, machine learning, and natural language processing to create natural, human-like conversations. By handling repetitive tasks and providing robust integration capabilities, Cognitive Calls frees up teams to focus on more strategic activities, ultimately boosting productivity and enhancing customer experiences.

VOCALLS

VOCALLS offers an advanced AI conversation platform specializing in voice interactions for contact centers. It focuses on automating repetitive tasks, thereby allowing human agents to concentrate on more complex issues. This approach aims to significantly improve agent effectiveness and overall contact center efficiency. The platform is built with a deep understanding of telephone systems and contact center needs, prioritizing ease of use and rapid value delivery.

By implementing VOCALLS' AI solutions, businesses can elevate their customer experience through faster resolutions, reduced wait times, and consistent service across multiple channels (omnichannel coverage). The platform supports both inbound and outbound communication 24/7, increasing call capacity and potentially lowering the cost per contact. It facilitates a combination of human and AI capabilities for enhanced productivity and decision-making, ultimately aiming to increase customer satisfaction and reduce churn.

Pricing

Cognitive Calls Pricing

Paid

From $15

Cognitive Calls offers Paid pricing with plans starting from $15 per month .

VOCALLS Pricing

Contact for Pricing

VOCALLS offers Contact for Pricing pricing .

Features

Cognitive Calls

Call Management: Assign phone numbers, import or sync contacts, and manage scheduled calls.
Customer Interaction: Interactive support agents, advanced call routing, and integration with knowledge bases.
Integration Capabilities: CRM, appointment scheduling, survey software integrations, and access to call transcripts and recordings.
Custom Functions: Custom functions and webhooks, automatic sentiment analysis, and call/contact scoring.
Advanced Evaluations: Custom evaluations and large language models (LLM) for information extraction.
Voice Interface Integration: Add voice interfaces to software via phone, web, or mobile applications.
Real-Time Analytics and Reports: Monitor campaigns and generate detailed reports with integrations like Segment and Google Analytics.
In-Browser Call Embed (WebRTC): Embed audio-video features into websites or apps.
Security and Privacy: Manage opt-outs and remove or anonymize end-user data.
Built-in Evaluations: Conduct sentiment analysis to gauge the emotional tone of interactions.

VOCALLS

AI Automation: Automates repetitive contact center tasks.
Voice-first Conversation Platform: Specializes in voice-based AI interactions.
Omnichannel Coverage: Automates interactions across various channels.
Agent Empowerment: Combines human and AI capabilities for enhanced productivity.
24/7 Communication: Handles inbound and outbound calls around the clock.
Reduced Wait Times: Aims for faster issue resolution.
Scalable Call Capacity: Increases the number of calls that can be handled.