ChatBuild AI vs ProProfs Chat Detailed comparison features, price

ChatBuild AI

ChatBuild AI is a platform that allows users to easily create AI-powered chatbots for their websites. These chatbots are trained on custom data provided by the user, such as documents, URLs, and sitemaps, enabling personalized and relevant interactions with website visitors.

The platform requires no coding experience, making it accessible to a wide range of users. Key capabilities include custom data training, real-time live chat functionality, and the ability to view chat history. ChatBuild helps improve customer support and boost website conversions.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

ChatBuild AI Pricing

Paid

From $40

ChatBuild AI offers Paid pricing with plans starting from $40 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

ChatBuild AI

Custom Training: Train your chatbot on your own custom data like URL Links, sitemaps, CSV files & more.
Real-time Live Chat: Be able to chat with your website visitors in real-time.
Chat History: View the chat history of your website visitors.
File Uploads: Upload files to train your chatbot.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

ChatBuild AI Use Cases

24/7 customer support
Lead generation
Website visitor engagement
Real-time customer interaction

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

ChatBuild AI FAQs

Can I upload files to train my chatbot?

Yes, you can upload files to train your chatbot.
How can I integrate the chatbot onto my website?

The chatbot can be embedded on your website.
Is there anyway I can test out the chatbot beforehand?

Yes, there is a demo available.
How are messages calculated on my account?

The pricing plans detail the message limits.
Is there any watermark or branding on the chatbot?

Paid plans includes Custom branding option.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.