AiChat favicon AiChat vs HeiChat favicon HeiChat

AiChat

AiChat delivers a sophisticated suite of AI-powered software solutions designed to revolutionize customer interactions across marketing, sales, and customer service channels. The platform combines advanced natural language processing with industry-specific capabilities to provide personalized customer experiences at scale.

Built on proprietary hybrid AI technology, AiChat features multi-language support, sentiment analysis, and domain-specific knowledge for various industries including retail, FMCG, automotive, and hospitality. The platform enables seamless integration with existing business systems while providing comprehensive analytics and continuous learning capabilities to optimize performance.

HeiChat

HeiChat provides an efficient way to engage customers and improve conversion rates for e-commerce businesses. This advanced AI chatbot offers personalized customer support 24/7, supporting over 90 languages, addressing inquiries, and recommending products.

It integrates seamlessly with popular e-commerce platforms such as Shopify and WooCommerce, and installation is quick and requires no technical skills. The chatbot can be trained with a knowledge base to provide accurate and relevant answers to customer questions, improving the overall shopping experience.

AiChat

Pricing

Contact for Pricing

HeiChat

Pricing

Freemium

AiChat

Features

  • Natural Language Processing: Advanced intent detection and domain-specific understanding
  • Machine Learning: Continuous improvement through user interactions
  • Multi-channel Integration: Single API connection to multiple communication channels
  • Human-AI Collaboration: Smart answer suggestions and seamless agent handover
  • Multi-language Support: Built-in language identification with local context understanding
  • Sentiment Analysis: Context and emotion understanding for optimal response
  • Analytics Dashboard: Comprehensive performance tracking and insights
  • Industry-specific Knowledge Base: Pre-built domain expertise for various sectors

HeiChat

Features

  • Personalized Answers 24/7: Provides continuous, tailored support to customers.
  • Multilingual Support: Operates in over 90 languages.
  • Fast Navigation: Offers quick and natural conversations for instant customer assistance.
  • Customer Data Analysis: Delivers insights into customer needs through a powerful dashboard.
  • E-commerce Platform Integration: Seamlessly integrates with Shopify and WooCommerce.
  • Trainable AI: Allows users to refine the AI's responses for greater accuracy.
  • Multiple AI Models: Users can choose different AI models including GPT-4.

AiChat

Use cases

  • Customer service automation
  • Lead qualification and conversion
  • Marketing campaign automation
  • E-commerce sales assistance
  • Appointment booking
  • Product recommendations
  • FAQ management
  • Customer engagement and support

HeiChat

Use cases

  • Answering customer inquiries about products and services
  • Providing product recommendations based on customer preferences
  • Assisting with order tracking and shipping information
  • Addressing FAQs about return policies and other shop policies
  • Improving website navigation and user experience
  • Gathering customer feedback and insights

AiChat

FAQs

  • How does AiChat's pricing structure work?
    AiChat's pricing is primarily based on the modules required rather than chat volume, ensuring businesses can engage with customers without limitations. Different suites (Service, Marketing, and Commerce) are available with various features and add-ons.
    What languages does AiChat support?
    AiChat offers multi-language support with built-in language identification and translation capabilities, including proprietary South East Asia language packages that can detect and understand local slangs and short forms.
    What industries does AiChat specialize in?
    AiChat specializes in various B2C domains including Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education, and Financial Institutes with industry-specific entity extraction and domain knowledge.

HeiChat

FAQs

  • What is HeiChat?
    HeiChat is a no-code AI Chatbots builder using an advanced scraping technology to provide instant and accurate answers to your customers' questions 24/7.
    What are the differences between the Heichat Shopify app and the website version?
    The Shopify app and the website version are completely independent. The Shopify app is specifically built for Shopify and deeply integrated with it. If you have a Shopify site, we strongly recommend using the Shopify app. The website version uses web crawlers, manual import of knowledge bases, and other methods to obtain data. It is more general-purpose and suitable for all websites.
    How can I add my chatbot to my website?
    You can add your chatbot in a few clicks by going in Dashboard > Install to your store> Click on Install. At the moment you can either install it manually by pasting our code snippet in your header, or choose our partners integrations (Shopify, Wordpress…)
    Does it support other languages?
    HeiChat supports more than 70 languages. No matter the language of your store, HeiChat will answer your customers based on the language they use to ask questions or interact with your Chatbot.
    Does it use ChatGPT or GPT4?
    Indeed, HeiChat uses GPT-3.5/GPT-4/Claude AI technology to provide the most accurate answers to your visitors and customers, and to keep the conversation with your users as natural and human as possible.

AiChat

Uptime Monitor

Average Uptime

99.71%

Average Response Time

204.87 ms

Last 30 Days

HeiChat

Uptime Monitor

Average Uptime

99.53%

Average Response Time

189.43 ms

Last 30 Days

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