What is Xatkit?
Xatkit is a platform developed to streamline the process of building and deploying intelligent chatbots across multiple channels. It aims to minimize the need for boilerplate code and deep understanding of complex APIs, allowing users to concentrate on designing the core conversation logic for their chatbots. The platform emphasizes ease of use, enabling the creation of AI-powered bots rapidly.
With features tailored for specific applications like customer support and eCommerce, Xatkit provides built-in functionalities and integrations. It supports multiple languages including English, Spanish, French, and Catalan, and offers monitoring tools to manage and update bots effectively. The goal is to make sophisticated chatbot technology accessible and manageable for businesses looking to enhance customer interaction or automate sales processes.
Features
- AI-Powered Language Processing: Understands and responds to user queries naturally.
- Built-in Conversation Modules: Pre-defined flows for Q&A and eCommerce tasks.
- Multi-lingual Support: Supports English, Spanish, French, and Catalan.
- Monitoring Dashboard: Track bot performance and manage configurations.
- Real-time Updates: Apply changes to the bot instantly.
- WooCommerce Integration: Connects directly with WooCommerce stores (eCommerce plan).
- Custom Bot Development: Offers tailored solutions for specific needs (Enterprise plan).
- CRM Integrations: Connect with customer relationship management systems (Enterprise plan).
Use Cases
- Answering customer FAQs 24/7.
- Automating eCommerce interactions like product search and order status checks.
- Providing product recommendations and information on sales/featured items.
- Handling customer inquiries about payment methods and shipping.
- Deploying custom bots for specific business processes.
- Integrating chatbots with existing CRM systems.
FAQs
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Can I cancel my Xatkit subscription?
Yes, you can cancel your subscription at any time. -
What are the limits on sessions and products?
The Q&A plan includes up to 1000 monthly sessions. The eCommerce plan includes up to 5000 monthly sessions and 500 products. Enterprise plans offer unlimited sessions and products. -
How can customers reach a human representative through the bot?
In the Q&A and eCommerce plans, clients can ask the bot to initiate contact via email. The Enterprise plan offers live chat capabilities.
