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What is watermelon.ai?
Watermelon offers a comprehensive AI-powered chatbot solution designed to streamline customer service operations. Powered by GPT-4o, the platform allows businesses to build and deploy chatbots in minutes, automating frequently asked questions and freeing up human agents to handle more complex issues. The solution integrates seamlessly with popular platforms like websites, WhatsApp, Facebook Messenger, and Instagram, providing a unified customer service experience.
Watermelon goes beyond simple automation, offering features like a shared inbox for human-chatbot collaboration, advanced analytics to optimize performance, and a customizable chat widget to match brand identity. The platform's robust integration capabilities with tools like Zapier, along with API and webhook support, ensure efficient workflow management.
Features
- GPT-4o Chatbot: Build your chatbot with the GPT-4o powered chatbot builder in minutes.
- Chat Widget: Make your Chat Widget completely yours with unlimited design options.
- Statistics: Measure the success rates of your GPT-4o powered chatbot.
- Inbox: Collaborate smoothly with your chatbot in our inbox; let humans handle the complex stuff.
- Integrations: Use our integrations, API's and Webhooks to integrate the tools you use.
- Website Crawler: Scrape your website and documents to build your GPT-4o chatbot in superspeed (Premium and above).
- Document Scraper: Extract information from documents to train your chatbot (Premium and above).
- Human Handoff: Seamlessly transfer complex conversations to human agents (Premium and above).
- AI Actions / AI integrations: Integrate your tools in your chatbots to fully automate your customer service(Business and above).
Use Cases
- 24/7 customer service availability
- Automating frequently asked questions
- Lead generation
- Sales support and product recommendations
- HR & internal communications
- Recruiting candidates
- Streamlining customer contact
FAQs
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Why would I need multiple chatbots?
Having multiple chatbots could be useful when there are different brands, teams or departments that want to utilize our chatbot technology (at the same time). This can benefit both a marketing and customer service team. Additionally, there are instances where separate chatbots are set up for different languages. -
Is there a limit on channels?
No, there is no limit on the number of channels that can be connected. You can connect and manage as many channels as you need, including popular channels such as Facebook Messenger, WhatsApp, and live chat on your website. This allows you to have all your customer conversations in one place, making it easier to manage and provide better customer support. -
How do the conversation bundles work exactly?
Choose a subscription for the package that best fits your needs and then select a conversation bundle. Depending on the number of conversations you expect to have per month, choose the right bundle. For example, if you expect to have about 800 conversations per month, choose conversation bundle 1, which supports up to 1000 conversations. However, if you expect around 4300 conversations per month, bundle 3 is more suitable because it can handle up to 5000 conversations. Note: if you reach the limit of your bundle, you will no longer be able to send messages, and your chatbots will no longer be active. In such a case, you need to upgrade to a higher bundle to continue your subscription.
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watermelon.ai Uptime Monitor
Average Uptime
99.93%
Average Response Time
168.97 ms
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