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TrueAccord Collect faster from happier people

What is TrueAccord?

TrueAccord is a sophisticated debt collection platform that leverages machine learning technology through its patented HeartBeat system to revolutionize the recovery process. The platform specializes in providing personalized, digital-first collection services that optimize engagement and improve recovery rates while maintaining positive customer relationships.

The system delivers end-to-end personalization by reaching consumers with targeted messages across appropriate channels at optimal times. Its digital-first approach enables self-serve debt settlement options, making the process more accessible and comfortable for consumers while achieving higher liquidation rates for businesses.

Features

  • HeartBeat ML Platform: Patented machine learning system that automatically improves engagement over time
  • Digital-First Experience: Self-serve platform for debt settlement
  • Omnichannel Communication: Multi-channel engagement optimization
  • End-to-End Personalization: Customized messaging and timing
  • Scalable Infrastructure: Efficient handling of any collection volume
  • Compliance Management: Built-in security and licensing compliance

Use Cases

  • Late-stage debt collection
  • Early-stage delinquency management
  • Third-party collection services
  • Digital debt recovery
  • Consumer debt resolution
  • Financial institution collections

FAQs

  • How does TrueAccord improve collection rates?
    TrueAccord improves collection rates through its HeartBeat machine learning platform that automatically optimizes engagement strategies and provides a consumer-friendly digital experience, resulting in 40-60% better performance than traditional agencies.
  • What makes TrueAccord different from traditional collection agencies?
    TrueAccord uses a digital-first approach with machine learning technology, offering personalized communication and self-serve options, unlike traditional agencies that rely primarily on outbound calling.

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