What is TrueAccord?
TrueAccord is a sophisticated debt collection platform that leverages machine learning technology through its patented HeartBeat system to revolutionize the recovery process. The platform specializes in providing personalized, digital-first collection services that optimize engagement and improve recovery rates while maintaining positive customer relationships.
The system delivers end-to-end personalization by reaching consumers with targeted messages across appropriate channels at optimal times. Its digital-first approach enables self-serve debt settlement options, making the process more accessible and comfortable for consumers while achieving higher liquidation rates for businesses.
Features
- HeartBeat ML Platform: Patented machine learning system that automatically improves engagement over time
- Digital-First Experience: Self-serve platform for debt settlement
- Omnichannel Communication: Multi-channel engagement optimization
- End-to-End Personalization: Customized messaging and timing
- Scalable Infrastructure: Efficient handling of any collection volume
- Compliance Management: Built-in security and licensing compliance
Use Cases
- Late-stage debt collection
- Early-stage delinquency management
- Third-party collection services
- Digital debt recovery
- Consumer debt resolution
- Financial institution collections
FAQs
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How does TrueAccord improve collection rates?
TrueAccord improves collection rates through its HeartBeat machine learning platform that automatically optimizes engagement strategies and provides a consumer-friendly digital experience, resulting in 40-60% better performance than traditional agencies. -
What makes TrueAccord different from traditional collection agencies?
TrueAccord uses a digital-first approach with machine learning technology, offering personalized communication and self-serve options, unlike traditional agencies that rely primarily on outbound calling.
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