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SonicLink
AI Contact Center for 24/7 Customer Engagement

What is SonicLink?

SonicLink provides an AI-powered contact center solution designed to enhance customer engagement. The platform enables businesses to connect with customers 24/7 through various channels, including voice calls, SMS text messaging, email, and live web chat.

SonicLink's AI agents are capable of handling both inbound and outbound interactions, with human-like voice and messaging quality. The system is designed to integrate with popular CRM platforms like Salesforce, HubSpot and Zoho, for streamlined operation and efficient data management.

Features

  • Multi-Channel Communication: Engage customers via voice call, SMS text, email, and live web chat.
  • 24/7 Availability: AI agents ensure round-the-clock availability for real-time responses.
  • Infinite Scalability: Handles massive workloads and millions of calls daily.
  • Inbound and Outbound: Manages both incoming and outgoing interactions.
  • Human-like Interaction: Delivers natural and engaging voice and messaging.
  • CRM Integration: Connects with existing CRM systems like Salesforces, Hubspot, and Zoho.

Use Cases

  • Customer support and service
  • Sales and lead generation
  • Appointment scheduling
  • Technical support
  • Order processing and tracking
  • Account inquiries

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