What is Localboss?

Localboss offers a comprehensive solution for local businesses seeking to streamline their online review management process. It allows users to monitor reviews from various platforms, including Google, Booking.com, Tripadvisor, and Facebook, all within a single dashboard. The platform leverages Artificial Intelligence to generate personalized, tone-appropriate responses to customer reviews in seconds, significantly reducing the time spent on manual replies.

Beyond responding to reviews, Localboss provides tools for analyzing customer sentiment and identifying key trends through keyword analysis. Businesses can track their performance, manage multiple locations, and facilitate team collaboration on review management tasks. With features designed to enhance online reputation and save valuable time, Localboss aims to simplify how businesses interact with customer feedback and grow their online presence.

Features

AI Review Response Generation: Create personalized replies with adjustable tones in seconds.
Multi-Platform Monitoring: Track reviews from Google, Booking.com, Tripadvisor, Facebook, Trustpilot, App Store, and Google Play.
Unified Inbox: Manage all reviews from a single dashboard.
Sentiment Analysis: Understand the overall tone of customer feedback.
Keyword Analysis: Identify frequently mentioned topics in reviews.
Team Collaboration: Assign reviews to team members and track progress.
Performance Reporting: Analyze reputation trends and response effectiveness.
Mobile App Availability: Manage reviews on the go with iOS and Android apps.

Use Cases

Automating responses to customer reviews.
Managing online reputation for single or multiple business locations.
Saving time on monitoring and replying to reviews.
Analyzing customer feedback to identify areas for improvement.
Collaborating with team members on customer interactions.
Improving local SEO through active review management.

FAQs

How does the AI review response generator work?

Localboss uses AI to analyze the content and sentiment of a customer review and then drafts a personalized response. You can choose the tone (e.g., formal, friendly) and edit the response before publishing.
Which review platforms does Localboss support?

Localboss supports integration with major review platforms including Google, Booking.com, Tripadvisor, Facebook, Trustpilot, App Store, and Google Play.
Can I use Localboss for multiple business locations?

Yes, Localboss offers plans that support managing reviews for multiple business locations from a single account.
How does Localboss help improve my online reputation?

By enabling quick, personalized responses to reviews and providing tools for sentiment and keyword analysis, Localboss helps businesses engage with customers effectively, address concerns promptly, and showcase positive feedback, thereby improving their overall online reputation.