gethatchet.com - Your Intelligent Incident Response Partner

gethatchet.com Your Intelligent Incident Response Partner

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#incident response
#devops
#on-call
#triage
#remediation
#Code Fixes

What is gethatchet.com?

Hatchet is an intelligent incident response partner designed to streamline and expedite the resolution of critical incidents within tier-1 services. It processes observability data rapidly, allowing for faster incident resolution.

The platform automatically triages and investigates incidents by ingesting logs, codebases, and knowledge hubs. Hatchet offers features such as self-hosted deployments, permissions, audit trails, SSO, and version control to ensure data security. It is built to inject relevant context directly into the incident.

Features

Automated Triage: Automatically triages incidents in tier-1 services.
Incident Investigation: Investigates incidents by analyzing logs, code, and communication channels.
Remediation Suggestions: Suggests code fixes to resolve incidents.
Data Security: Self-hosted deployments, permissions, audit trails, SSO, and version control for secure data handling.
Observability Data Processing: Processes observability data in seconds.

Use Cases

Resolving critical incidents in tier-1 services.
Reducing on-call engineer workload.
Minimizing downtime and associated financial losses.
Improving incident response efficiency.
Maintaining data security during incident resolution.

FAQs

What is Hatchet?

Hatchet is your AI companion for when you get paged. Hatchet is able to read logs, comms channels and code to actively suggest code fixes.
How do you triage & investigate pages?

For every service, you can point Hatchet towards the logs, whether it's an S3 bucket, CloudWatch, DataDog or another format. From there Hatchet is able to inspect the log during a page and develop possible pathways for investigation and if required, also suggest fixes.
How does Hatchet deal with data security?

Your data is 100% trained on-prem as a self-hosted solution. We utilize Code Llama 2 to mitigate any security concerns. Furthermore, Hatchet has 0 telemetry, meaning it functions completely within your VPC.
How do I integrate Hatchet into my alerting system?

Hatchet can be integrated into any system by simply calling it in the entrypoint and pointing it to the service's log file. From there, Hatchet does the rest! 🪄
Why would I need Hatchet?

On-call engineers for tier-1 services get paged for critical incidents. Every moment is salient, directly corresponding to money lost. Hatchet allows on-call engineers to 10x their workflows by automatically triaging & investigating incidents, ultimately leading to a PR if necessary.