Customers.ai - Convert Anonymous Website Visitors into Actionable Audiences

What is Customers.ai?

Customers.ai provides identity resolution and remarketing solutions, enabling businesses to identify anonymous website visitors and engage them through multiple channels. This platform delivers enriched contact data and integrates with popular marketing tools to enhance ad performance, increase email revenue, and improve customer journey insights.

It supports restoring retargeting audiences and sending event data to Meta and Google Ads, increasing the effectiveness of advertising campaigns. For email marketing, it offers features like abandoned cart recovery and contact data enrichment. The platform empowers companies to personalize marketing campaigns and create highly targeted automated outreaches, driving engagement and maximizing return on investment.

Features

Website Visitor Identification: Reveals anonymous website visitors with enriched contact data.
Identity Resolution & Data Enrichment API: Provides detailed information on website visitors.
Meta Audience Sync: Sends encrypted audiences to Meta Ads.
Google Ads Audiences: Populates remarketing ad audiences in Google Ads.
Abandoned Cart Recovery: Recovers lost sales through automated emails.
Email Deliverability Tools: Includes tools for email validation, warmup, and deliverability audit.
Customer Journeys: Tracks the full path a customer took from first visit to sale.
Advanced Audience Segmentation: Allows for creating targeted campaigns based on visitor behavior.

Use Cases

Re-engage website visitors through targeted email campaigns.
Populate remarketing ad audiences for Meta and Google Ads.
Send personalized direct mail to identified website visitors.
Recover abandoned carts and increase sales.
Improve ad conversion rates and reduce cost per acquisition.
Gain insights into customer journeys and optimize marketing strategies.

FAQs

What is Visitor Identification?

Visitor identification is the process of recognizing visitors to a website. This technology enables businesses to understand who their visitors are. The purpose is to gather insights into individual and aggregate visitor demographics, interests, and online activities. This process is essential for personalized marketing, improving user experience, and increasing the effectiveness of online campaigns.
What is Remarketing?

Remarketing is a targeted marketing strategy that involves reaching out to users who have previously interacted with your website or mobile app. It uses the data collected from these interactions to display relevant ads or content to these visitors as they browse other parts of the internet or use other apps. The goal of remarketing is to re-engage past visitors, reminding them of their interest in your products or services and encouraging them to return to your site to complete a purchase or take another desired action.
Which industries use Visitor Identification and Remarketing?

Visitor identification and remarketing are flexible tools and nearly every industry could benefit from implementing them! Industries where businesses are seeing great returns include: Ecommerce, Travel & Tourism, Real Estate, Insurance, Non-Profit, Restaurants, Hiring & Employment Services, Education, Finance, Health, Professional, Services, Legal, Retail, Automotive, Home Services, Events & Entertainment
How does a business maximize their ROI using Visitor Identification and Remarketing?

Maximizing ROI with visitor identification and remarketing involves a strategic approach: Segmentation, Personalized Content, Timely Remarketing, Testing and Optimization, Privacy Compliance. By effectively combining these strategies, businesses can significantly enhance engagement, increase conversions, and achieve a higher return on investment.
Why is Visitor Identification so important?

Enhanced Personalization: It allows businesses to provide a personalized experience to each visitor, which can significantly improve user satisfaction and engagement. Better User Understanding, Data-Driven Decisions, Increased Conversion Rates.