What is BotBuz?

BotBuz provides businesses with an intuitive platform to build and deploy chatbots across multiple communication channels, including WhatsApp, Facebook Messenger, and Instagram. Its core strength lies in its user-friendly, drag-and-drop visual builder, which allows users to design simple or complex conversational flows without needing coding expertise. This enables businesses to maintain a constant presence, offering support and engagement to customers around the clock, thereby enhancing customer satisfaction and potentially increasing conversions.

The platform facilitates seamless transitions between automated responses and human interaction through its live chat handover feature, ensuring customers receive timely assistance when needed. It incorporates keyword automation to trigger specific, relevant responses based on user input. Furthermore, BotBuz supports WhatsApp broadcasting, allowing businesses to efficiently send campaigns, updates, and promotional messages to their audience. It also offers solutions tailored to specific industries, adapting chatbot functionality to meet the unique needs of sectors like real estate, retail, healthcare, and e-commerce.

Features

Intuitive Drag-and-Drop Chatbot Interface: Design chat flows effortlessly with a simple, visual builder.
Multi-Platform Connectivity: Engage customers on Facebook Messenger, Instagram, and WhatsApp.
Live Chat Handover: Seamlessly transfer conversations from bot to human agent when needed.
Keyword Automation: Trigger specific actions or responses automatically based on keywords.
WhatsApp Broadcasting: Send campaigns, updates, and promotions to customers via WhatsApp.
Omni-channel Capability: Manage interactions across multiple platforms, allowing seamless conversation continuation.
Industry-Specific Solutions: Tailored chatbot functionalities for various sectors.

Use Cases

Providing 24/7 customer support across multiple channels.
Automating responses to frequently asked questions.
Generating leads and scheduling appointments (e.g., property viewings, test drives).
Offering personalized product recommendations and guiding shopping journeys.
Sending promotional messages, updates, and announcements via WhatsApp.
Handling booking inquiries and processing transactions.
Assisting students with course information, enrolment, and resources.
Facilitating order tracking, returns, and refunds in e-commerce.

FAQs

Do I need a new phone number for WhatsApp Business with BotBuz?

You can use your existing phone number, but you need to transfer it to the WhatsApp Business Platform. Once transferred, you won't be able to access this number normally for personal use.
Are there fees for sending outgoing WhatsApp messages?

Yes, Meta charges per conversation based on category (Marketing, Utility, Authentication, Service) after the initial free tier of 1000 conversations per month.
Are there charges for obtaining a WhatsApp Green Tick badge?

No, there are no charges from Meta to apply for a Green Tick badge, but approval is determined by Meta.
Can I use the WhatsApp Business API via BotBuz if I don’t have a WhatsApp green tick badge?

Yes, using the WhatsApp Business API and having a Green Tick badge are separate. You can use the API without the badge.
What is an omni-channel chatbot builder like BotBuz?

It's a platform that allows creating chatbots capable of functioning across multiple communication channels (like WhatsApp, Messenger, Instagram), enabling users to continue conversations seamlessly across different platforms.