What is VIER?
VIER provides intelligent solutions and products to analyze, assist, and automate contact-based business processes across all channels. The software is skill-based and works across multiple locations.
VIER's innovative solutions offer tangible benefits for businesses and customers, focus on safety, efficiency, and ease of use. The company’s services are designed, made, and operated in Germany, guaranteeing high quality and data security.
Features
- VIER engage: Cloud-based omnichannel ACD for customer experience.
- VIER Copilot: AI-based assistance for employees in customer dialogue.
- VIER AI Gateway: Secure and compliant use of AI models.
- VIER Smart Dialog (Chat & Voice): Chatbot and voicebot for efficient automation of customer service.
- VIER Interaction Analytics: Analyzes every interaction, written and oral, in inbound and outbound.
- VIER Speech Impact: Makes psychological information about the effect of language available.
- VIER Cognitive Voice Gateway: Automates customer dialogues with voicebots.
- VIER Conversational AI: Processes customer concerns autonomously via voicebot and chatbot.
- VIER enrich: Conference system for highly scalable and secure telephone conferences.
- VIER Evaluation: Analyzes the communication behavior of applicants.
Use Cases
- Improving customer experience in inbound and outbound communication.
- Optimizing customer service efficiency through automation.
- Analyzing customer interactions to understand customer needs.
- Providing AI-powered assistance to customer service representatives.
- Automating customer inquiries through chatbots and voicebots.
- Conducting scalable and secure telephone conferences.
