What is CometChat?
CometChat is a comprehensive platform that unifies user-to-user chat, voice and video calls, and user-facing AI agents in a single, compliant, and scalable solution. It offers drop-in UI components, SDKs, and APIs for popular frameworks, as well as no-code embeds, making it easy to integrate rich communication features into any app or website.
Backed by a robust infrastructure with 99.999% uptime and a 7ms API response time, CometChat ensures reliable performance across 163 countries. The platform includes built-in moderation and guardrails, analytics and insights, a notification engine, and multi-tenant support, allowing teams to ship faster while delivering seamless user experiences.
Features
- Real-Time Chat & Messaging: 1:1, group, and broadcast chat with rich media, reactions, threads, typing indicators, and read receipts.
- Voice & Video Calls: Crystal-clear 1:1 and group video and voice calls with screen sharing, recording, and transcription.
- Full-Stack AI Agent Platform: Create, deploy, and monitor AI agents with RAG, tool-calling, agent-ready UI, guardrails, fallback logic, and built-in analytics.
- Moderation & Guardrails: AI-native, context-aware safety for user content and agent responses with a visual rule engine and multilingual/media support.
- Analytics & Insights: Track conversation health and agent success with out-of-the-box dashboards without extra tooling.
- Notification Engine: Push, email, and SMS alerts with user preference controls, retries, quiet hours, and custom templates.
- Multi-Tenant Infrastructure: Run multiple brands, communities, or customers on a single backend with isolated logic, moderation, and branding.
- Developer Tooling: UI Kits, SDKs, APIs, webhooks, and visual builders for any team's workflow.
- High Performance & Compliance: 7ms API response time, 99.999% uptime, and ISO, HIPAA, SOC 2, GDPR compliance.
Use Cases
- Add in-app chat and video calls to on-demand services like ride-sharing or food delivery.
- Enable real-time communication in online marketplaces between buyers and sellers.
- Provide secure messaging and telehealth consultations in healthcare applications.
- Create collaborative learning environments with group chat and video for education platforms.
- Build community and social apps with moderated chat, feeds, and voice channels.
- Integrate AI copilots for customer support or user assistance within any application.
- Develop gaming platforms with in-game chat and voice communication.
FAQs
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Do you offer HIPAA compliance?
Yes, CometChat offers HIPAA/BAA compliance as part of the Advanced and Enterprise plans. -
What are Monthly Active Users?
Monthly Active Users (MAUs) are unique users who engage with your app's chat or calling features within a calendar month. Plans include a certain number of MAUs, with overage charges for exceeding that limit. -
What happens if I exceed my plan's limits?
If you exceed your plan's MAU or concurrent connections limits, overage rates apply: $0.10 per MAU and $1 per concurrent connection. Enterprise plans have no overages. -
Can I use voice and video without using text chat?
Yes, you can use voice and video calls independently from text chat. CometChat allows you to enable only the features you need. -
Do you offer a free trial?
Yes, CometChat offers a free Build plan for up to 100 users with no credit card required, which is suitable for testing and development.
