MailReply vs InboxPilot Detailed comparison features, price

MailReply

MailReply is an AI-powered email assistant designed to streamline your email communication. It generates context-aware responses to your emails, allowing you to focus on other important tasks.

This tool integrates with any email client on macOS or Windows devices. MailReply ensures that generated emails require your review and consent before sending, offering full control over your communications. By incorporating your job title, MailReply crafts responses in a human-like writing style, enhancing the professional touch.

InboxPilot

InboxPilot is an advanced AI-powered email agent specifically designed to streamline customer support operations for businesses. It integrates seamlessly with existing email platforms like Gmail, Outlook, and Zendesk, functioning as an intelligent assistant to manage email inquiries efficiently. The tool works by connecting to your email account and utilizing your provided business data, such as documentation, FAQs, or website content, to train its AI model.

Once trained, InboxPilot can automatically draft responses or send auto-replies to customer emails around the clock. This automation significantly reduces manual workload, allowing support teams to focus on more complex issues. The AI agent is capable of generating personalized, empathetic, and on-brand responses, understanding conversation context, and escalating issues to human agents when necessary, ensuring a smooth customer experience while improving response times and overall support efficiency.

Pricing

MailReply Pricing

Paid

From $19

MailReply offers Paid pricing with plans starting from $19 per month .

InboxPilot Pricing

Freemium

From $19

InboxPilot offers Freemium pricing with plans starting from $19 per month .

Features

MailReply

AI Automated Responses: Generates context-aware email replies using AI.
User Control: Requires user review and consent before sending AI-generated emails.
Professional Tone: Incorporates job title for personalized, professional responses.
Time Savings: Increases productivity by reducing time spent on email management.
Universal Compatibility: Works with any email client on macOS and Windows.
Multi-language support: Supports every language natively.

InboxPilot

Connect Email Accounts: Integrates with Gmail, Outlook, and Zendesk.
Custom Data Training: Upload custom data or add website URLs for AI training.
Automated Email Drafting: AI generates draft replies for review.
24/7 Auto-Reply: AI automatically responds to emails based on trained data.
Custom Answers: Define specific responses to particular questions.
Intelligent Human Handover: Transfers complex queries or requests for human agents.
Agent Instructions: Customize AI personality and tone of voice.
Personalized Responses: Tailors replies based on conversation context.
Smart Escalations: Provides summaries to human agents when escalating issues.
Observability: Track how the AI makes decisions and takes actions.
Multilanguage Support: Processes and responds in multiple languages.

Use Cases

MailReply Use Cases

Responding to routine business inquiries.
Managing high volumes of customer support emails.
Maintaining professional communication while multitasking.
Quickly replying to emails while on the go.
Generating draft responses for complex emails.

InboxPilot Use Cases

Automating customer support email responses.
Reducing email handling time for support teams.
Providing 24/7 email support availability.
Ensuring consistent brand voice in email communications.
Handling frequently asked questions via email automatically.
Streamlining email ticket resolution in Zendesk.
Managing inquiries received through website contact forms.

FAQs

MailReply FAQs

How does MailReply work?

MailReply analyzes the context of your incoming emails and generates an AI response. Customization options are available to suit your preferences.
Can MailReply handle all types of emails?

MailReply is designed to adapt to various email formats and contents, offering appropriate responses for a wide range of scenarios.
How Does MailReply Work with Different Email Tools?

MailReply is compatible with every kind of email tool, ensuring seamless integration and efficiency in managing your emails across various platforms.
How Secure is MailReply for Handling Sensitive Email Data?

MailReply integrates OpenAI's technology, adhering to their stringent security policies to ensure your data remains confidential and protected at all times.
Does MailReply Support Multiple Languages?

Yes, MailReply supports every language natively, making it a versatile tool for global communication without language barriers.

InboxPilot FAQs

How reliable are the AI's responses, especially in auto-reply mode?

Responses use a strict confidence score in auto-reply mode. If the score is below the threshold, the query is escalated to a human agent. Draft mode uses a lower threshold as human review is expected.
Will InboxPilot access my entire email account?

No, the system only accesses specific email threads or messages needed to generate a response. Personal or sensitive information is not accessed or stored.
How is my data security and privacy handled?

Emails are end-to-end encrypted, and no human reads them. Data from integrations is stored in isolated, encrypted containers (AES-256 at rest and in transit) and is never used for AI model training or other purposes without explicit request.
How does InboxPilot differ from ChatGPT?

Unlike ChatGPT, InboxPilot can be trained on your company's specific private content and data, allowing it to answer questions accurately about your business operations and products.
What happens if the AI cannot answer a question?

If the AI agent cannot confidently answer a question, customers are given an option to 'Talk to a person', seamlessly transferring them to a human agent within your existing support tool (e.g., Gmail, Zendesk).