Kodif vs CoSupport AI Detailed comparison features, price

Kodif

Kodif is an advanced Customer Support AI platform that transforms customer service operations by seamlessly integrating artificial intelligence with human support capabilities. The platform operates across multiple channels including web, email, mobile, text, and chat, enabling businesses to provide comprehensive support solutions while maintaining personalized customer interactions.

The platform features sophisticated AI-powered tools that help assess customer intent, enrich conversations with context, and guide agents toward appropriate actions. What sets Kodif apart is its ability to be customized by non-technical personnel, making it accessible for organizations of all sizes while eliminating the need for additional engineering resources.

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

Kodif

Pricing

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CoSupport AI

Pricing

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Kodif

Features

Multi-Channel Support: Handles inquiries across web, email, mobile, text, and chat
AI Agent Personas: Customizable personas for different channels and scenarios
Automated Resolution: Policy-based workflows for ticket handling and resolution
Knowledge Management: Integration with multiple knowledge sources and wikis
Analytics Dashboard: Comprehensive monitoring of CX metrics and automation performance
Intelligent Routing: Smart ticket routing based on sentiment, language, and customer criteria
Security Compliance: SOC-2 Type 2, HIPAA, ISO27001, CCPA, GDPR certified

CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

Kodif

Use cases

Automated ticket resolution
Customer inquiry handling
Support agent assistance
Knowledge base management
Multi-channel customer support
Customer service automation
Support workflow optimization

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

Kodif

FAQs

What security certifications does Kodif have?

Kodif is certified with SOC-2 Type 2, HIPAA, ISO27001, CCPA, and GDPR compliance standards.

What channels does Kodif support?

Kodif supports multiple channels including chat, email, SMS, social media, and voice communications.

Can non-technical staff customize the platform?

Yes, Kodif is designed to be customized by non-technical personnel without requiring engineering resources.

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.