AI call assist vs Cognitive Calls Detailed comparison features, price

AI call assist

AI call assist delivers instant, accurate, and human-like responses to every inbound call 24/7, enhancing customer satisfaction and freeing up your team’s time.

The platform employs sophisticated voice recognition, dynamic response generation, and real-time feedback mechanisms. It provides live call insights and data, scales with business growth, and prioritizes security and data protection.

Cognitive Calls

Cognitive Calls is a powerful AI-driven platform designed to streamline workflows and automate both inbound and outbound phone and web calls. This software helps businesses across a range of industries improve operations by offering solutions such as intelligent customer support, automated appointment scheduling, and efficient lead generation.

The platform leverages advanced AI, machine learning, and natural language processing to create natural, human-like conversations. By handling repetitive tasks and providing robust integration capabilities, Cognitive Calls frees up teams to focus on more strategic activities, ultimately boosting productivity and enhancing customer experiences.

AI call assist

Pricing

Paid

From 349$

Cognitive Calls

Pricing

Paid

From 15$

AI call assist

Features

Advanced Voice Recognition: Accurately captures customer inputs.
Dynamic Response Generation: Creates contextually relevant responses.
Live Call Insights & Data: Provides real-time information and post-call summaries.
Real-Time Feedback Mechanism: Refines responses during interactions.
Scalable Solutions: Adapts and expands with business needs.
Security and Data Protection: Ensures confidentiality with encryption and secure data handling.

Cognitive Calls

Features

Call Management: Assign phone numbers, import or sync contacts, and manage scheduled calls.
Customer Interaction: Interactive support agents, advanced call routing, and integration with knowledge bases.
Integration Capabilities: CRM, appointment scheduling, survey software integrations, and access to call transcripts and recordings.
Custom Functions: Custom functions and webhooks, automatic sentiment analysis, and call/contact scoring.
Advanced Evaluations: Custom evaluations and large language models (LLM) for information extraction.
Voice Interface Integration: Add voice interfaces to software via phone, web, or mobile applications.
Real-Time Analytics and Reports: Monitor campaigns and generate detailed reports with integrations like Segment and Google Analytics.
In-Browser Call Embed (WebRTC): Embed audio-video features into websites or apps.
Security and Privacy: Manage opt-outs and remove or anonymize end-user data.
Built-in Evaluations: Conduct sentiment analysis to gauge the emotional tone of interactions.

AI call assist

Use cases

Answering customer inquiries 24/7
Handling multiple calls simultaneously
Providing consistent information to customers
Freeing up staff from call handling
Making bookings and reservations
Processing orders over the phone

Cognitive Calls

Use cases

Customer Support
Appointment scheduling
Technical Support
Realtor Office inquiries and scheduling
Hospitality Industry reservations and information
Insurance Companies claims processing and support
Survey conduction
RSVP collection
Sales follow-up
Recruiting follow-up
Debt collection
Telehealth check-ins
Reminders
Alerts
Voice Assistants integration
Learning Apps/Exam Taking
Role-Playing Scenarios
Ecommerce customer assistance
Drive-Through Systems order taking
Automotive Systems voice controls
Robotic Controls

AI call assist

FAQs

Can I cancel my subscription at any time?

We offer flexible subscription options, allowing you to adjust or cancel your plan as per your business requirements, with transparent and simple cancellation policies.

Can the solution be customized to suit my business’s specific needs?

Definitely! We will assign a dedicated representative to collaborate with you, understand your unique requirements, and fine-tune the solution to align with your preferences and business objectives.

Is it possible for AI call assist to manage multiple branches?

Absolutely! Our solution is engineered to meet the demands of businesses operating at several locations, assuring uniform and effective communication throughout your enterprises.

Is there any setup fee involved?

Our standard plans have no hidden or additional setup fees. Everything is included in the transparent pricing of your chosen package. However, if you require custom work or advanced configurations, which fall under our Enterprise plan, a setup fee may apply. We will clearly outline any such costs upfront, ensuring full transparency.

What happens if I exceed the usage limits of my plan?

As you approach your call limit, we will promptly reach out to you. Our team is committed to understanding your needs and will offer solutions such as additional call credits or suggest an upgrade to a more suitable plan, ensuring your service remains uninterrupted and optimally aligned with your usage patterns.

Cognitive Calls

FAQs

What data does Cognitive Calls store?

Cognitive Calls stores all call recordings, transcripts, and evaluated results for quality assurance, analysis, and to prevent misuse. This helps improve software and services continuously.

Does Cognitive Calls sell user information?

No, Cognitive Calls does not sell user information.

AI call assist