ux

Use this skill for PM 视角的 UX 设计与评审：从需求到体验闭环。

Outputs (choose what the task needs)

• User journeys / storyboards
• Information architecture (IA) + navigation map
• Key flows (happy path + edge cases) with states
• Wireframe-level spec (components, behavior, copy)
• UX acceptance criteria (可测试的验收标准)
• Metrics and experiment plan (A/B, funnel, retention)

Workflow

1. Clarify users and jobs

• ICPs, triggers, JTBD / Job Story.
• Define “success” in measurable outcomes.

2. Map journeys and flows

• Identify critical journeys; pick 1–2 primary flows first.
• Define states: empty/loading/error/success/permission denied.
• Define drop-off points and recovery paths.

3. Information architecture

• Group content by user mental model.
• Keep navigation shallow; avoid hidden complexity in MVP.
• Name things consistently with domain language.

4. Interaction design principles

• Reduce cognitive load: progressive disclosure, sensible defaults.
• Make system status visible (progress, confirmations, undo).
• Prevent errors; when errors happen, provide recovery.
• Keep copy short, specific, and action-oriented.

5. Accessibility & inclusivity

• Keyboard/gesture alternatives where applicable.
• Color contrast, dynamic text, screen reader labels.
• Avoid relying on color alone to convey meaning.

6. Metrics & experiments

• Define funnel events and North Star Metric.
• Prioritize experiments tied to a hypothesis with guardrails.

7. Usability testing plan

• Script tasks, success criteria, and note-taking template.
• Recruit target users; run quick iterative rounds (5–8 users).

UX acceptance criteria template

• Given [context], when [user action], then [expected behavior].
• Empty state: [copy + CTA + example].
• Error state: [message + retry + fallback].
• Loading: [skeleton/spinner + timeout handling].