Agent skill
support
Support - help center, tickets, docs. Use when building support.
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/other/support-sylphxai-flow
SKILL.md
Support Guideline
Tech Stack
- Framework: Next.js (with Turbopack)
- Email: Resend
Non-Negotiables
- Self-service must be prioritized over contact forms
- Support context must include user state (plan, usage, recent actions)
- Response time expectations must be set and met
Context
Support is where trust is won or lost. Users who need help are often frustrated — the support experience either deepens their trust or confirms their fears.
Great support isn't just fast responses — it's making users not need support in the first place. Every support ticket is a signal that something in the product could be clearer.
Driving Questions
- What are the most common support requests and can they be self-served?
- What context does support need that they don't have?
- Where does the product create confusion that leads to support tickets?
- How would we handle a surge in support volume?
- What would make users feel supported before they ask for help?
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