Agent skill

subscription-renewal-issue

Resolve subscription renewal and charge issues. Use when a customer reports an unexpected renewal, charge, or missing renewal notice.

View SKILL.md on GitHub Repository
Stars 163
Forks 31

Install this agent skill to your Project

npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/subscription-renewal-issue

Metadata

Additional technical details for this skill

metrics
sample_size: 29 avg_thread_length: 3.21 top_phrases: - phrase: "is a one time" count: 8 percent: 27.6 - phrase: "it can take 5" count: 7 percent: 24.1 - phrase: "can take 5 10" count: 7 percent: 24.1 - phrase: "take 5 10 days" count: 7 percent: 24.1 - phrase: "5 10 days for" count: 7 percent: 24.1 - phrase: "10 days for the" count: 7 percent: 24.1 - phrase: "days for the banks" count: 7 percent: 24.1 - phrase: "for the banks to" count: 7 percent: 24.1 - phrase: "the banks to reconcile" count: 6 percent: 20.7 - phrase: "banks to reconcile and" count: 6 percent: 20.7
validation
required_phrases: - "is a one time" forbidden_patterns: [] max_length: 500
sample size
29
related skills 
[
    "duplicate-purchase",
    "refund-request",
    "ppp-pricing",
    "discount-code-request"
]
trigger phrases 
[
    "resolve subscription",
    "subscription renewal",
    "renewal charge"
]

SKILL.md

Subscription Renewal Issue

Response Patterns (from samples)

Common openings:

  • "Hello,"
  • "Hey,"
  • "Hey Lenka,"

Common core lines:

  • "Hello,"
  • "Best,"
  • "Hey,"

Common closings:

  • "Best,"
  • "We've initiated a refund. It can take 5-10 days for the banks to reconcile and return the money to your account."
  • "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."

Phrases That Work (4-gram frequency)

  • "is a one time" — 8 (27.6%)
  • "it can take 5" — 7 (24.1%)
  • "can take 5 10" — 7 (24.1%)
  • "take 5 10 days" — 7 (24.1%)
  • "5 10 days for" — 7 (24.1%)
  • "10 days for the" — 7 (24.1%)
  • "days for the banks" — 7 (24.1%)
  • "for the banks to" — 7 (24.1%)
  • "the banks to reconcile" — 6 (20.7%)
  • "banks to reconcile and" — 6 (20.7%)

Tone Guidance (observed)

  • Openings trend toward: "Hello,"
  • Closings often include: "Best,"

What NOT To Do

  • Don't introduce policy details that are not present in the verified response lines above.
  • Don't paraphrase or reframe the customer's question in a way that changes meaning.
  • Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

  • Include at least one of the required phrases from the validation block
  • Stay consistent with the observed response patterns above
  • NOT introduce policy details that are not present in the verified response lines above.

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