Agent skill
payment-method-issue
Resolve payment method problems. Use when a customer has trouble paying with a card, Apple Pay, or a regional payment option.
Stars
163
Forks
31
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/payment-method-issue
Metadata
Additional technical details for this skill
- metrics
- sample_size: 317 avg_thread_length: 3.34 top_phrases: - phrase: "let me know if" count: 45 percent: 14.2 - phrase: "me know if you" count: 42 percent: 13.2 - phrase: "thanks for reaching out" count: 41 percent: 12.9 - phrase: "know if you have" count: 36 percent: 11.4 - phrase: "if you have any" count: 35 percent: 11 - phrase: "payment via credit card" count: 30 percent: 9.5 - phrase: "i apologize for the" count: 29 percent: 9.1 - phrase: "only accept payment via" count: 27 percent: 8.5 - phrase: "accept payment via credit" count: 27 percent: 8.5 - phrase: "to purchase the course" count: 25 percent: 7.9
- validation
- required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500
- sample size
- 317
- related skills
-
[ "invoice-billing-statement" ] - trigger phrases
-
[ "resolve payment", "payment method", "method problems" ]
SKILL.md
Payment Method Problem
Response Patterns (from samples)
Common openings:
- "Hi,"
- "Hello,"
- "Hey,"
Common core lines:
- "Thanks for reaching out!"
- "Hi,"
- "Thanks for your interest in the course!"
Common closings:
- "Best,"
- "Now go and make the world a better place :)"
- "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
Phrases That Work (4-gram frequency)
- "let me know if" — 45 (14.2%)
- "me know if you" — 42 (13.2%)
- "thanks for reaching out" — 41 (12.9%)
- "know if you have" — 36 (11.4%)
- "if you have any" — 35 (11%)
- "payment via credit card" — 30 (9.5%)
- "i apologize for the" — 29 (9.1%)
- "only accept payment via" — 27 (8.5%)
- "accept payment via credit" — 27 (8.5%)
- "to purchase the course" — 25 (7.9%)
Tone Guidance (observed)
- Openings trend toward: "Hi,"
- Closings often include: "Best,"
What NOT To Do
- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
- Include at least one of the required phrases from the validation block
- Stay consistent with the observed response patterns above
- NOT introduce policy details that are not present in the verified response lines above.
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