Agent skill

password-reset-issue

Help with password resets and account recovery. Use when a customer cannot reset their password or access their account.

View SKILL.md on GitHub Repository
Stars 163
Forks 31

Install this agent skill to your Project

npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/password-reset-issue

Metadata

Additional technical details for this skill

metrics
sample_size: 14 avg_thread_length: 3.14 top_phrases: - phrase: "let me know if" count: 7 percent: 50 - phrase: "if you have any" count: 7 percent: 50 - phrase: "me know if you" count: 6 percent: 42.9 - phrase: "know if you have" count: 6 percent: 42.9 - phrase: "you used to purchase" count: 4 percent: 28.6 - phrase: "used to purchase the" count: 4 percent: 28.6 - phrase: "able to access the" count: 3 percent: 21.4 - phrase: "at the top of" count: 3 percent: 21.4 - phrase: "the top of https" count: 3 percent: 21.4 - phrase: "you'll need to enter" count: 3 percent: 21.4
validation
required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500
sample size
14
related skills 
[
    "access-locked-out",
    "two-factor-auth-issue",
    "login-link",
    "course-content-locked",
    "refund-request"
]
trigger phrases 
[
    "password resets",
    "resets account",
    "account recovery"
]

SKILL.md

Password Reset or Recovery

Response Patterns (from samples)

Common openings:

  • "Hey Arzu,"
  • "Hi there,"
  • "I was able to access the admin console this time, but I'd previously"

Common core lines:

  • ">"
  • "You can access the course using the "Restore Purchases" button at the top of https://epicreact.dev. You'll need to enter the email address you used to purchase the course to have a login link sent."
  • "Let me know if you have any additional questions!"

Common closings:

  • "Let me know if you have any additional questions!"
  • "And for security reasons could you provide the last 4 digits of the card that you used to purchase the license?"
  • "You can request a magic link anytime here: https://www.totaltypescript.com/login"

Phrases That Work (4-gram frequency)

  • "let me know if" — 7 (50%)
  • "if you have any" — 7 (50%)
  • "me know if you" — 6 (42.9%)
  • "know if you have" — 6 (42.9%)
  • "you used to purchase" — 4 (28.6%)
  • "used to purchase the" — 4 (28.6%)
  • "able to access the" — 3 (21.4%)
  • "at the top of" — 3 (21.4%)
  • "the top of https" — 3 (21.4%)
  • "you'll need to enter" — 3 (21.4%)

Tone Guidance (observed)

  • Openings trend toward: "Hey Arzu,"
  • Closings often include: "Let me know if you have any additional questions!"

What NOT To Do

  • Don't introduce policy details that are not present in the verified response lines above.
  • Don't paraphrase or reframe the customer's question in a way that changes meaning.
  • Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

  • Include at least one of the required phrases from the validation block
  • Stay consistent with the observed response patterns above
  • NOT introduce policy details that are not present in the verified response lines above.

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