Level 3 Diagnostic Skill

Overview

This skill transforms support conversations into product intelligence. Instead of the traditional report → investigate → fix loop, it inserts a diagnostic step that ensures you're solving the right problem.

Traditional:  Report → Investigate → Fix → Ship
Level 3:      Report → Diagnose → Scope → Fix → Validate → Ship

The Three Levels

Always start at Level 3. The answer scopes your entire investigation.

When to Activate

This skill activates when:

1. User reports an issue in any channel (Discord, TG, support ticket)
2. Bug report received with user expectations
3. Feature request that might be a discoverability issue
4. User mentions specific expectations (numbers, timing, behavior)
5. "Doesn't work" reports without clear reproduction

Exception: Live Emergencies

If funds are at risk or system is down, fix first. For UX friction and expectation gaps, ask first.

Workflow

Phase 0.5: Load Domain Glossary

Before interpreting any user quotes or forming hypotheses:

1. Read grimoires/observer/glossary.yaml
2. For each quote being analyzed, check if any glossary term appears in the text (case-insensitive match on the term field)
3. If a match is found:
   • Use the meaning field as the canonical interpretation
   • Note the not field to explicitly avoid the common misinterpretation
   • Include [glossary: {term}] annotation in the diagnostic output
4. If glossary file does not exist, proceed without — log a warning to the operator

Phase 1: Receive

User reports something. Resist the urge to investigate.

INPUT: "Claim button still disabled hours after claim"

Phase 2: Diagnose (Level 3)

Ask the goal question:

"What were you trying to do when you noticed this?"

Wait for response. Do not proceed until you have it.

Phase 3: Trace Source

If user mentions specific expectations (numbers, timing, behavior):

"Where does [specific expectation] come from? Did you see that somewhere?"

Phase 4: Check Existing Solutions

Before building, verify the need isn't already met:

"[Feature] shows this — is it not updating for you, or is it something else you need?"

Phase 5: Scope Investigation

Now you know:

• What they were trying to accomplish
• Where their expectation came from
• Whether existing features should solve it

Investigation is scoped. You're looking at the right thing.

Phase 6: Fix with Context

Fix addresses the actual need, not just the surface report.

Phase 7: Validate

Before shipping, confirm the fix addresses the Level 3 goal:

"You mentioned you were [goal]. Does this solve that for you?"

Phase 8: Log Insight

Update grimoires/artisan/observations/user-insights.md with:

• User type classification
• Behavioral evidence
• Expectation gaps discovered
• Workflow dependencies revealed

Question Templates

For Bug Reports

For Feature Expectations

When users mention specific numbers or behaviors:

"Where does [specific expectation] come from?
Did you see that somewhere or is that how other protocols work for you?"

For Frequency/Behavior

When users reveal they check something regularly:

"What makes you check? Just habit or looking for something specific?"

For Existing Features Not Being Used

"[Feature] shows this — is it not updating for you,
or is it something else you need?"

User Type Recognition

Decision-makers are highest priority — they have workflow dependencies on your product.

Anti-Patterns to Avoid

Investigating Before Asking

❌ Spend 2 hours on button logic → "Works on my end" ✅ Ask what they were trying to do → 30-second scoping → targeted investigation

Accepting Surface Answers

❌ User: "Just curious" → Move on ✅ User: "Just curious" → "What would make you confident without checking?"

Premature Pitching

❌ "Our sidebar shows that — have you tried it?" ✅ "What info do you need to make that decision?" → then check if sidebar provides it

Binary Bug Classification

❌ "Is this a bug or feature request?" ✅ "What were you trying to accomplish?" → classification emerges from answer

Insight Logging

After each diagnostic conversation, update the insights log:

## [Date] | [User/Channel]

### Level 3 Goal
[What were they actually trying to accomplish]

### User Type
[Decision-maker / Builder-minded / Trust-checker / Passive]

### Behavioral Evidence
- [What they actually did]
- [Workarounds they built]
- [Time/money invested]

### Expectation Gap
| Expected | Actual | Source |
|----------|--------|--------|
| [their expectation] | [system behavior] | [where it came from] |

### Workflow Dependency
[If they depend on product for decisions, what do they need?]

### Action Items
- [ ] [Specific action with context]

Products Context

Set & Forgetti (S&F)

• Automated yield platform for Berachain Proof of Liquidity
• Core value prop: "set and forget" — deposit once, protocol handles the rest
• Key UX surfaces: deposit/withdraw, reward accumulation, claim button, sidebar stats
• Current phase: Henlocker (HLKD) vaults

Common Expectation Gaps:

• Reward update frequency (users invent expectations)
• Claim button timing/state
• Sidebar accumulation display

Loa

• Agent-driven development framework
• 8 specialized AI agents for product lifecycle
• Target: builders who want to ship faster with AI assistance

Key Questions:

• What blocks people from building?
• What breaks in their current workflow?
• What takes the most time?

Integration with Other Skills

Before /craft

If user feedback drives a UI change, diagnose first:

1. Run Level 3 protocol on feedback
2. Identify actual need vs. surface request
3. Then invoke /craft with full context

With Continuous Learning

If diagnosis reveals a recurring pattern:

1. Log to insights file
2. If 3+ similar reports, extract as skill
3. Consider permanent UX solution

Quick Fix Protocol

If the fix is obvious and takes 2 minutes:

Fix time: 2 minutes
Question time: 30 seconds
Potential insight: Shapes what you build next

Rule: Ask, then fix. The fix is the same either way, but you might learn something.

Example: S&F Claim Button

User: "Claim button still disabled (hours after claims too)
       if finks it normaly should update every 5min max no?"

--- WRONG RESPONSE ---
"Let me check the button logic..."
[2 hours debugging]
"Works on our end"

--- LEVEL 3 RESPONSE ---
Team: "What were you trying to do when you noticed?"
Team: "Where does the 5min come from? Did you find this somewhere?"

User: "for this it's just pure imagination but:
       - as a user it's more fun to see wallet growing
       - as a dev it's no gud cuz it augment number of hits"

--- INSIGHT CAPTURED ---
- Expectation was invented (not from docs/competitor)
- User thinks like a builder (aware of tradeoffs)
- Real need: "fun to see wallet growing" (confidence/delight signal)
- Action: Consider "last updated" timestamp, set explicit expectation in docs

Resources

• resources/templates/insights-log.md — Template for logging user insights
• resources/templates/diagnostic-conversation.md — Conversation flow template